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About the Role
The Bilingual Program Coordinator, Direct Service is responsible for providing onsite support at our staff-led Community Markets. This is a fixed term position anticipated to end June 30, 2028.
Responsibilities
- Site set up, product receipt, operation, safety and clean-up.
- Train, assign roles and ensure best practices are being followed for volunteers.
- Ensure distributions are welcoming and provide a positive experience for everyone.
- Effectively communicate information and use technology to streamline and track program implementation.
- Provide onsite support at Community Markets, including volunteer management, grocery distribution, choice management, and participant support.
- Ensure food availability through food ordering, inventory management, and assessment of product movement.
- Complete administrative responsibilities, including communicating pertinent information to team members, creating market signage, developing participant written communications, reporting attendance and food inventory, and communicating with participants via ZenDesk.
- Maintain required job knowledge, skills and core competencies.
- Attend and engage in required trainings and team meetings.
- Represent the Food Bank in the community by engaging with participants, volunteers, partners, and community members.
- Assist in resolving complex and sensitive customer service issues, either in person, by phone, or in writing; maintain records/documentation of customer service issues and/or involve leadership to ensure appropriate resolution.
- Support other programs with direct service and/or administrative responsibilities, as needed.
- Perform other duties, as assigned.
Requirements
- Ability to work some evenings and weekends.
- All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered.
- Applications submitted after 10 days are still welcome but may not be reviewed or afforded an interview, depending on the status of the selection process.
- Must have ready access to reliable transportation.
- Ability to stand for long periods of time.
- Ability to lift 50 pounds on a repetitive basis and adjust body position to bend, stoop, stand, walk, turn, and pivot.
Skills
- Fluency in English and Cantonese required, receive a level 8 score on the English and Cantonese verbal assessments.
- Computer Literacy.
- Pass the Data Accuracy and Speed assessment.
- Proficient in Microsoft Office (Excel, Word and Teams) and using a customer relationship management system.
- Ability to communicate information to diverse groups and across the organization.
- Excellent organizational and time management skills.
- Ability to multi-task.
- Punctuality and timeliness.
Location
- San Francisco - San Francisco, CA
- distribution sites in San Francisco and Marin Counties
- offices in San Francisco and Marin Counties
Work Type
- hybrid
- fixed term
Experience Level
- Experience working/volunteering directly with clients and/or community engagement work is a plus
Salary/Compensations
- $34.45 - $35.50 Hourly
Benefits
- generous holiday and sick time
- retirement savings
- medical
- dental
- life
- long-term disability
- vacation time
About the Company
- Our mission is to end hunger in San Francisco and Marin.
- We envision a just and equitable society that nurtures a resilient community.
- We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support.
- We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society.
- Every week, over 50,000 households count on us for food assistance.
- 60% of what we distribute is fresh fruits and vegetables.
Equal Opportunity
- The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve.
- We especially encourage people of color, folks from the LGBTIA2+ community, and people with disabilities to apply.
- In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.