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About the Role
The HR Generalist I is the first point of contact for employees with questions regarding human resources and benefits. This role resolves issues on first contact, routes complex cases, and documents all interactions to improve workforce support.
Responsibilities
- Answers employee contacts via phone, ticket, and email, resolving benefits, verification, and general employment questions at first contact.
- Documents every contact in the ticketing system, including category, resolution, and time to close.
- Completes unemployment documents, employment verification, and other requested documentation.
- Escalates issues to the appropriate department (business partner, payroll, benefits, recruitment, onboarding) with context.
- Supports coverage during open enrollment peaks, including scheduled overtime.
- Performs other related duties as assigned.
Requirements
- Minimum High School Diploma.
- 2 or more years in an HR support role with heavy employee contact.
- Demonstrated ability to handle confidential information appropriately.
- Comfort working in an HRIS and a ticketing system.
- Clear written and verbal communication skills with a non-office workforce.
- Requires travel up to 20% to hiring events and work sites as business requires.
Skills
- HRIS
- Ticketing system
- Written communication
- Verbal communication
Location
- 1 Austin Office - Austin, TX
- Culver City, CA
- New York City, NY
Work Type
- Full Time
- Office-based
- Requires travel
Experience Level
- 2 or more years in an HR support role
Education Level
- High School Diploma
Salary/Compensations
- $26.00 - $28.00 Hourly
Benefits
- Health
- Dental
- Vision
- 401k for eligible employees
- Paid Time Off
- Sick/Safe Time
About the Company
- Security Industry Specialists, Inc. offers a dynamic and challenging work environment with opportunity for growth.
Equal Opportunity
- Security Industry Specialists, Inc. is an Equal Opportunity Employer.