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About the Role
As the Technology Assistant to the CEO specializing in iOS capabilities and new market innovations, you will support the CEO with advanced technology solutions tailored to iOS platforms and explore cutting-edge innovations for business growth. This role requires deep native fluency in the Apple ecosystem, the judgment to navigate ambiguous, fast-changing priorities, and the ability to distill complex technical concepts into clear guidance. You will integrate innovative AI solutions into the CEO's daily workflow, operating with the discretion required for highly confidential information.
Responsibilities
- Support, manage and optimize iOS devices, applications, and ecosystems used by the CEO utilizing deep, native fluency in Mac tools (incl. Mail, Contacts, and Calendar).
- Ensure seamless integration and functionality across iOS platforms — Macs, iPads, iPhones — and their interoperability with enterprise Windows and O365 environments.
- Provide technical support and troubleshooting, ensuring swift resolution with minimal disruption to the CEO's day.
- Research and evaluate emerging technologies, AI tools, and market trends relevant to the CEO office's strategic goals.
- Identify opportunities for leveraging new software, technologies, and AI solutions to enhance productivity, efficiency, and competitive advantage.
- Pilot and implement innovative solutions, collaborating with internal teams and stakeholders to drive adoption and maximize benefits.
- Provide framework for the CEO's technology-related appointments, manage day-to-day technology readiness and lifecycle, with a focus on iOS capabilities.
- Assist in managing the CEO's digital presence, ensuring alignment with organizational branding and strategic objectives.
- Work through ambiguity and shifting priorities, often communicating asynchronously.
- Explain technical concepts and recommendations in plain, simple language, with the confidence and clarity that can be acted on immediately.
- Prepare and deliver presentations, reports, and briefings on iOS capabilities and market innovations for the CEO's review and decision-making.
- Support O365 on Mac and Windows workstations for members of the CEO's office and additional SLT members as required.
- Provide on-call technical support for the CEO's office as needed (24x7x365).
- Contribute to strategic technology planning, aligning iOS capabilities and innovations with corporate objectives.
- Lead or participate in cross-functional projects that integrate new market innovations into business processes and workflows.
- Monitor project timelines, budgets, and deliverables, exercising independent judgment when direction is incomplete or evolving.
- Collaborate with external vendors and technology partners to explore solutions and innovations.
- Manage vendor relationships and oversee service delivery.
Requirements
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field.
- 5+ years of experience in a technology management role, specializing in iOS, Windows & O365 capabilities and new market innovations in enterprise environments or relevant experience.
- Advanced, native-level fluency in Mac and iOS platforms, with working knowledge of Windows/O365 environments sufficient to bridge the two.
- Demonstrated ability to work through ambiguous or incomplete direction and communicate effectively through intermediaries rather than direct daily access.
- Exceptional communication skills — able to translate technical complexity into simple, confident guidance for a senior executive audience.
- Unquestionable discretion and judgment in handling highly confidential information.
- Strategic thinking and analytical mindset to evaluate complex technical and business challenges.
Skills
- iOS Technology Management
- Mac tools (incl. Mail, Contacts, and Calendar)
- iOS platforms (Macs, iPads, iPhones)
- Windows and O365 environments
- Technical support and troubleshooting
- Emerging technologies research
- AI tools evaluation
- Market trends analysis
- Software and technology implementation
- Executive Support
- Digital presence management
- Asynchronous communication
- Presentation and reporting
- O365 on Mac and Windows
- On-call technical support
- Strategic Planning
- Project Management
- Vendor Management
- Partnership Development
- Experience supporting a C-suite executive
- Hybrid enterprise environments
- Agile methodologies
- Rapid prototyping
- iOS development
- Project management certifications
Experience Level
- 5+ years of experience
Education Level
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field.