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About the Role

Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across leading HCM platforms such as Workday and UKG, supporting the successful implementation and operation of integrations within Guardian's growing API ecosystem. In this role, you will partner with customers, sales teams, product teams, and technology teams to design, implement, and optimize scalable HCM and benefits integrations.

Responsibilities

Partner with Sales and Solutions teams to advise prospective customers on HCM integration capabilities, implementation approaches, and configuration best practices
Guide customers through implementation and onboarding activities, reviewing HCM configurations, business processes, and data requirements to ensure successful integrations
Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems while providing consultative support throughout implementation and ongoing operations
Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities
Leverage customer insights and implementation experience to influence the evolution of Guardian's API ecosystem, onboarding processes, and partner connectivity strategy

Requirements

Bachelor's degree or equivalent work experience
5+ years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies
Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms
Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes
Experience supporting carrier integrations and API-enabled data exchanges
Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts
Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions
Strong analytical, troubleshooting, and root-cause analysis skills
Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences
Experience supporting API, EDI, and file-based integration models
Experience working directly with large enterprise customers during software implementation or onboarding initiatives
Knowledge of benefits administration and insurance industry technology ecosystems
Experience collaborating across Product, Technology, Operations, and Customer Success organizations
Familiarity with agile product and technology environments

Skills

HCM platforms
Workday
UKG
Integrations
API ecosystem
Benefits administration
Digital transformation
Problem-solving
Collaboration
Continuous improvement
Technical concepts translation
Ambiguity navigation
Customer outcomes focus
Operational excellence
Consultative leadership
API
EDI
File-based integration models

Location

Boston, MA
New York, NY
Holmdel, NJ
Bethlehem, PA

Work Type

Onsite
Hybrid

Experience Level

5+ years of experience

Education Level

Bachelor's degree or equivalent work experience

Salary/Compensations

$82,770.00 - $135,975.00

Benefits

Support and flexibility to achieve professional and personal goals
Skill-building
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources

About the Company

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.
Benefits apply to full-time eligible employees.
Interns are not eligible for most Company benefits.

Equal Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening.
This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers).
At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process.
If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number.
Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.