Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this BenTech Partner Support Specialist (Hybrid) role.

Rezi rewrites your resume against Guardian Life Insurance's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the BenTech Partner Support Specialist (Hybrid) posting at Guardian Life Insurance — free, in seconds.

About the Role

Guardian is seeking a BenTech Partner Support Specialist to join our Digital team. This role serves as escalated support for client issues, focusing on resolving technical problems, facilitating integrations, and ensuring a seamless customer experience within Guardian's digital ecosystem.

Responsibilities

Serve as escalated support for partner and customer inquiries via email, phone, and digital channels, providing timely and effective resolutions.
Troubleshoot and resolve technical issues related to integrations, EDI file transmissions, API connections, enrollment processing, and platform functionality.
Document, manage, and track customer cases through resolution while ensuring established service level agreements (SLAs) are met.
Identify recurring issues and trends, escalating complex matters as needed and partnering with internal teams to drive long-term solutions.
Educate internal teams on platform capabilities, reporting tools, integration processes, and best practices to improve adoption and self-service success.
Create and maintain knowledge base articles, FAQs, and support resources that enhance the customer experience.
Collaborate with Partner Support Leadership, Strategic Channel Managers, API Solution Leads, and Development teams to ensure seamless service delivery, new partner connectivity, and support future-state testing, validation, defect triage, and production readiness activities for new integrations and platform enhancements.
Provide customer feedback and insights that help improve product functionality, usability, and overall client satisfaction.

Requirements

Bachelor's degree or equivalent work experience.
3+ years of experience in customer support, technical support, partner support, or a related client-facing role.
Experience supporting SaaS platforms, benefits technology solutions, or digital products.
Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience utilizing ticketing and case management systems to document and track customer issues.
Ability to manage multiple priorities while maintaining accuracy and responsiveness.
Proven ability to work effectively in a cross-functional and collaborative environment.
Experience supporting benefits administration, HRIS, payroll, or human capital management platforms.
Understanding of EDI (Electronic Data Interchange) processes, APIs, integrations, and data file transfers.
Experience troubleshooting enrollment, eligibility, and data exchange issues.
Knowledge of insurance, employee benefits, or benefits administration ecosystems.
Experience developing knowledge base articles, support documentation, or self-service resources.
Experience delivering training sessions or customer enablement programs.

Skills

Customer support
Technical support
Partner support
Client-facing
SaaS platforms
Benefits technology solutions
Digital products
Problem-solving
Analytical skills
Communication skills
Ticketing systems
Case management systems
Cross-functional collaboration
Benefits administration
HRIS
Payroll
Human capital management
EDI
APIs
Integrations
Data file transfers
Enrollment troubleshooting
Eligibility troubleshooting
Data exchange troubleshooting
Insurance knowledge
Employee benefits knowledge
Knowledge base development
Training delivery

Location

Boston, MA
Bethlehem, PA
New York, NY (Hudson Yards)

Work Type

Hybrid
Full-time

Experience Level

3+ years of experience

Education Level

Bachelor's degree or equivalent work experience

Salary/Compensations

$82,770.00 - $135,975.00

Benefits

Skill-building
Leadership development
Philanthropic opportunities
Supportive and flexible benefits
Contemporary benefits
Inclusive benefits and resources

About the Company

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.
Benefits apply to full-time eligible employees.
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B).
In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Equal Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com.
As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening.
This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers).
At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process.
All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process.
If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number.
Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.