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About the Role
Passion Dental Group is seeking an experienced Regional Director to lead and support dental clinics across the Greater Toronto Area. This role requires a hands-on leader with strong dental operations experience and a proven ability to build teams, develop leaders, and improve clinic performance. The Regional Director will oversee operational performance, strengthen teams, improve day-to-day operations, and support sustainable growth by understanding the people, processes, and opportunities behind clinic success.
Responsibilities
- Strengthen clinic operations by identifying opportunities to improve workflows, scheduling, staffing, and resource utilization.
- Help teams implement practical solutions that support efficient operations and an exceptional patient experience.
- Build strong, engaged teams by partnering with Clinic Managers and People & Culture to recruit, onboard, develop, and retain great people.
- Foster collaboration, address team challenges, and create an environment where expectations are clear and people feel supported.
- Develop accountable leaders by coaching Clinic Managers to take ownership of their clinics, lead their teams confidently, and follow through on priorities.
- Provide meaningful feedback, support performance management, and develop future leaders.
- Drive business performance by reviewing KPIs, financial results, and operational reporting to identify trends and opportunities.
- Translate insights into action across production, collections, treatment acceptance, hygiene optimization, and patient retention.
- Deliver on plans and priorities by supporting clinics in achieving budgets, annual plans, and growth objectives.
- Establish clear action plans, monitor progress, and help leaders overcome barriers.
- Build trusted partnerships by working closely with Doctors and clinical teams to understand clinic needs, support patient care, and align operational priorities.
- Connect clinic teams with the right Support Office resources.
- Lead change effectively by guiding teams through new programs, processes, and operational improvements, ensuring they understand the purpose, expectations, and support available.
Requirements
- Previous operational leadership experience within the dental industry, including direct responsibility for dental clinic operations, team leadership, and business performance.
- Strong knowledge of dental clinic workflows and performance drivers, including scheduling, production, collections, treatment acceptance, hygiene optimization, and patient retention.
- Demonstrated ability to build, develop, and retain strong teams, with experience coaching managers and addressing team or performance challenges.
- Strong business and financial acumen, with experience using KPIs, budgets, and operational reporting to guide decisions and improve results.
- Practical approach to problem-solving, with the ability to identify root causes, prioritize competing needs, and implement sustainable improvements.
- Excellent communication and relationship-building skills, with confidence partnering with Doctors, Clinic Managers, and Support Office teams.
- Ability to balance regional priorities with hands-on support tailored to the needs of individual clinics.
- Availability and flexibility to travel regularly between clinics throughout the Greater Toronto Area.
Skills
- Team building
- Leadership development
- Clinic performance improvement
- Operational management
- Financial performance review
- Workflow analysis
- Staffing optimization
- Resource utilization
- Patient experience enhancement
- Recruiting
- Onboarding
- Performance management
- Coaching
- KPI analysis
- Budget management
- Problem-solving
- Communication
- Relationship building
- Change management
Location
- Greater Toronto Area
Work Type
- Clinic-facing
- Travel required
Experience Level
- Five or more years of progressive dental leadership experience preferred
- Experience overseeing multiple clinics or locations preferred
About the Company
- Passion Dental Group is a growing dental organization committed to creating exceptional experiences for both patients and team members.
- Clinics and leaders are supported by dedicated teams across Operations, People & Culture, Marketing, Accounting & Finance, Learning, and Clinical Development.
- Strong partnerships exist between clinics and the Support Office.
- Proud to be Great Place to Work Certified, reflecting a commitment to building supportive, valued, and empowering workplaces.