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About the Role
We are looking for a detail-oriented, client-facing individual responsible for the end-to-end project management of CRM initiatives for Publicis Toronto, with a focus on custom projects. This role will coordinate projects and support successful delivery across the client’s CRM marketing ecosystem.
Responsibilities
- End-to-end project management of CRM campaigns and initiatives, including cross-functional coordination, timeline development, task management, resource planning, and workstream alignment.
- Maintain strong operational and communication cadence across Account, Strategy, Creative, Development, and QA teams to support smooth and timely project delivery.
- Support CRM operational processes and ways of working, including process documentation, workflow improvements, resource alignment, testing, risk identification, and issue management.
- Manage project intake, scoping, planning, and execution, identifying dependencies, resource requirements, risks, and potential impacts to project timelines.
- Lead and participate in project check-ins and cross-functional working sessions, maintaining clear action items, ownership, and follow-ups to ensure deliverables remain on track.
- Proactively identify and communicate project risks, capacity constraints, and competing priorities, working with the Program Manager and cross-functional leads to determine appropriate next steps and escalation when required.
- Maintain accurate project documentation, timelines, status updates, and project management tools throughout the project lifecycle.
Requirements
- Minimum 3 years of experience in project management or campaign management managing multiple concurrent projects and driving initiatives in a cross-functional environment.
- Experience with long-term vision planning and managing a cross-functional, transformative company-wide initiative with high visibility.
- Comfortable working with technical teams and cross-functionally with the business.
- Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines.
- Familiarity with common development processes (e.g. Agile); certifications are a bonus.
- Proficiency with project management/collaboration/ticketing tools e.g. JIRA, Workfront and other software such as Mac OS, Smartsheet, Word, Excel, PowerPoint.
- Excellent interpersonal and communication skills (both written and verbal).
- Strong knowledge of email / push notifications development methodologies and best practices.
- Experience working in Salesforce Braze or a similar CRM deployment platform.
- Highly proficient multitasking and ability to parallelize multiple workstreams.
Skills
- Project Management
- Campaign Management
- Agile methodologies
- JIRA
- Workfront
- Mac OS
- Smartsheet
- Word
- Excel
- PowerPoint
- Email development
- Push notification development
- Salesforce Braze
- CRM deployment platforms
Location
- Toronto
Work Type
- Full-time
Experience Level
- Minimum 3 years
Salary/Compensations
- CAD $60,000 to $65,000 per year
About the Company
- Publicis is an omni-channel communications agency with over 600 employees across its Canadian operations.
- The office is the largest in its industry in Canada and boasts talent across various disciplines of marketing and advertising expertise.
- Publicis carries a balanced split of Canadian, U.S. and Global clients.
- Publicis supports a range of D&I actions through its Driving Change team.
- Publicis gives back to the community through a long-standing participation in the Out of the Cold Program.
- Pub United is the agency’s social club, hosting events such as Curling and Trivia Nights.
Equal Opportunity
- Publicis Canada is committed to building a diverse workforce representative of our community.
- We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
- If you require a specific accommodation please contact Human Resources.