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About the Role
Trend Micro, a global cybersecurity leader originating from Japan, aims to create a world where digital information can be exchanged securely. With over 35 years of experience, we protect the security environments of over 500,000 organizations and individuals. This role focuses on our Managed Detection and Response (MDR) service, involving monitoring, alert investigation, incident response, and reporting to achieve early detection and minimize damage from cyberattacks.
Responsibilities
- Investigate and analyze events suspected of being incidents, perform monitoring and response operations, and build/improve operations.
- Automate operations, create investigation reports, and handle customer interactions including inquiries, incident reporting, and service review meetings.
- Enhance MDR service functionality and expand services through new service planning.
- Tune detection logic through statistical analysis of alert and log data, and advance anomaly detection and correlation analysis.
- Generate insights for service quality improvement by visualizing and analyzing MDR operational data (incident counts, SLOs, detection trends, etc.).
- Provide threat response support and disseminate threat intelligence internally and externally.
Requirements
- Approximately 3 years of IT-related experience, including operations/construction of servers, networks, cloud platforms, and infrastructure.
- Smooth communication and negotiation skills, including handling customer inquiries.
- Interest and passion for the cybersecurity industry, with a willingness to keep up with threat trends regardless of prior work experience.
- English communication skills (reading and writing proficiency initially, with a future need for conversational skills for case escalations, regular meetings, and troubleshooting with overseas teams).
- Business communication skills in Japanese are essential for smooth interaction with internal and external stakeholders.
Skills
- Malware analysis
- Program development for operational automation
- Utilizing Generative AI/LLM for operational efficiency and agent implementation
- Data analysis and statistical analysis
- Building and utilizing machine learning/anomaly detection models
- Creating detection logic (correlation rules, etc.) using SIEM/XDR for log analysis
- Support experience with security products including antivirus
- Experience providing managed services for endpoints or networks
- Project management experience in service improvement and new service launch
Location
- Japan (Daytime shift, coordinating with a 24-hour Japanese team in overseas regions)
Work Type
- Full-time
Experience Level
- 3 years of IT experience (目安)
- Entry-level to Mid-level
Benefits
- Practical incident investigation skills using cutting-edge products like EDR/XDR by confronting actual cyberattacks and malware samples.
- Broaden knowledge of OS, networks, and security in a global environment through collaboration with overseas teams.
- Opportunity to apply field knowledge to product and service improvements, and gain programming experience for operational efficiency.
About the Company
- Trend Micro is a global cybersecurity leader originating from Japan.
- Our vision is to create a world where digital information can be exchanged securely.
- We have protected the security environments of over 500,000 organizations and individuals for over 35 years.
- We value a corporate culture centered on five core values: Customer, Change, Collaboration, Innovation, and Trustworthiness.
- We provide an environment where individuals can work authentically, enjoy challenges, and contribute to society based on trust.