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About the Role

Vanderlande's JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One. This role involves monitoring baggage control applications and IT systems, managing baggage flow, and resolving system issues. You will be in frequent contact with customers, partners, suppliers, and colleagues to ensure smooth baggage operations.

Responsibilities

Monitor the SCADA system to oversee the operation of the baggage handling system.
Respond promptly to alarms, alerts, and system notifications to address issues and maintain system performance.
Coordinate with the operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.
Follow and prepare for preventive maintenance tasks and assist maintenance teams.
Generate reports on system performance, incidents, and maintenance activities.
Implement operational procedures and protocols to optimize the efficiency of baggage handling operations.
Work with customers and colleagues to guide daily operations using high-level controls software.
Act as a single point of contact for all operational issues and customers’ requests.
Communicate system disruptions to customers and stakeholders, explaining problems, providing solutions, initiating contingency protocols, rescheduling flights/bags, and rerouting in the system.
Log information using ITSM tools and/or CMMS systems.
Initiate the incident management ITIL process for issues, handle first-level incidents, and manage escalation to the remote helpdesk.
Research system issues by analyzing processes and data, innovating new solutions, and preventing future disruptions.
Manage routing and functional escalation to other support teams or third-party suppliers, including escalation for major incidents.
Clearly report to customers and stakeholders on the status of the system and BHS operations according to service level agreements.
Resolve hardware and software faults while minimizing operational disturbances.
Set up and maintain back-up and recovery procedures.
Trial contingency plans regularly with the support of the IT Engineer.
Proactively monitor IT infrastructure and applications.
Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
Monitor system status, balancing, statistical reports, and make-up assignments for user airlines.
Coordinate daily with TSA, CBRA, and OSR staff as required to maintain system operational status.
Analyze existing CBIS/BHS and MSC BHS faults, develop remedial action plans, and provide reports to the O&M Manager regarding the overall cause of system faults.
Make BHS operational decisions, initiating and coordinating the implementation of any backup/fallback procedures necessary to facilitate continued operations.
Ensure smooth daily start-ups by reviewing start-up checklists and procedures.
Determine/coordinate configuration changes to bypass off-service conveyors.
Report and track service calls and technical issues internally.
Generate and distribute work orders through the CMMS system, including closing completed work orders.
Generate weekly and monthly reports.
Perform regular Preventative Maintenance (PM) of Control Room equipment.
Determine sequence and approach with little assistance.
Carry out a variety of control room activities with little assistance.
Communicate regularly with customers and technicians over the phone and radio.

Requirements

Must be able to attain and sustain an Airport I.D. Badge.
Willingness and ability to work an ongoing shift schedule of 8-hour shifts covering 24/7 operations.
Willing to travel occasionally internationally.
Needs to have a passport.

Skills

Exceptional communication skills and customer service orientation.
Ability to work under pressure on mission critical systems.
Good knowledge of IT infrastructure (network: technology/protocol, hardware: server/client).
Good knowledge of baggage operational processes and high-level controls applications.
Strong analytical and problem-solving capabilities.
Good knowledge of complex electromechanical systems.
Experience in manipulation and extracting of log files and information from several sources.
Good understanding of underlying technologies hosting applications, databases, application servers, web servers, client installations.
ITIL foundation v3 or v4 certification a plus.

Location

Terminal One

Work Type

Full-time
Exempt
40 hours a week
4/10 schedule (four 10-hour days, three days off)
May be required to work nights and weekends

Experience Level

No Minimum relevant work experience
Experienced in managing 24/7 mission critical systems in complex IT environments.

Education Level

Bachelor’s degree in relevant study (logistics, IT, industrial or computer engineering)
Bachelor’s Degree in Operations or Engineering preferred

Salary/Compensations

$25.00 - $33.00

Benefits

Full-time (40 hours a week) Effective 1st day of employment.
Health insurance (Medical, Dental, Vision)
Paid Time off
4/10 schedule – that means you’ll work four 10-hour days and have three days off every week
Free Short-Term Disability, Long-Term Disability, Basic Life Insurance and AD&D
Employee Assistance program.
Eligible to participate in an annual performance bonus program.

About the Company

Vanderlande’s JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One.