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About the Role
At World Fuel, we help keep businesses, fleets, and communities moving through reliable energy solutions and fueling infrastructure. We are seeking a skilled and customer-focused Fuel Systems Field Service Technician to support our network of commercial fueling locations throughout California. In this hands-on role, you'll troubleshoot, repair, and maintain fueling equipment while ensuring our sites operate safely, efficiently, and in compliance with industry regulations. You'll serve as a key field representative of World Fuel, working directly with customers to resolve issues, answer questions, and deliver an exceptional customer experience.
Responsibilities
- Diagnose, troubleshoot, and repair fueling equipment, including dispensers, card readers, site controllers, and related systems.
- Perform preventive maintenance to maximize equipment reliability and minimize downtime.
- Replace parts and components as needed and coordinate complex repairs with vendors and service providers.
- Identify root causes of equipment failures and implement effective solutions.
- Maintain accurate service records, maintenance logs, and repair documentation.
- Conduct routine inspections of fueling locations to ensure equipment and facilities remain safe, functional, and operational.
- Perform general maintenance activities, including lighting replacement, painting, minor repairs, and seasonal upkeep.
- Order, pick up, and install parts and materials required for maintenance and repair activities.
- Maintain the overall appearance and functionality of assigned fueling locations.
- Serve as a primary field representative of World Fuel at assigned fueling locations.
- Respond to customer questions, service requests, and equipment-related concerns in a professional and timely manner.
- Troubleshoot customer-reported issues and communicate repair status, next steps, and resolution plans.
- Assist customers experiencing fueling or equipment-related issues.
- Build positive working relationships with customers, vendors, and internal stakeholders.
- Deliver a high level of customer service while supporting safe and reliable fueling operations.
- Support environmental, health, and safety programs across assigned locations.
- Assist with inspections, testing, and compliance activities involving underground and aboveground storage tank systems.
- Maintain records and documentation required by company policies and regulatory agencies.
- Support hazardous waste management programs and compliance initiatives.
- Interface with local, state, and federal agencies as needed during inspections and regulatory reviews.
- Participate in an on-call rotation and respond to emergency situations when required.
- Quickly assess and resolve equipment and operational issues to minimize downtime and customer impact.
- Help restore safe and reliable operations as efficiently as possible.
Requirements
- High school diploma or GED.
- Valid driver's license and ability to meet company driving requirements.
- Strong mechanical aptitude and troubleshooting skills.
- Ability to work independently and manage multiple priorities in a field environment.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office and Google Workspace.
- Experience troubleshooting and repairing mechanical, electrical, fueling, industrial, or commercial equipment.
- Experience in field service, facilities maintenance, petroleum operations, automotive repair, HVAC, electrical maintenance, or a related technical field.
- Familiarity with fueling systems, dispensers, cardlock operations, POS systems, or fuel site controls.
- Experience using Salesforce, Smartsheet, or similar business applications.
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, kneel, climb ladders, and perform physical maintenance activities.
- Ability to work outdoors in varying weather conditions.
- Ability to travel regularly throughout the assigned territory.
Skills
- Troubleshooting
- Repair
- Preventive maintenance
- Customer service
- Communication
- Microsoft Office
- Google Workspace
- Salesforce
- Smartsheet
Location
- California Bay Area (Remote)
Work Type
- Remote
- Full-time
Experience Level
- Depending on experience, qualifications, skills, and location
Education Level
- High school diploma or GED
Salary/Compensations
- $23.00 - $26.00 per hour
- Eligible for participation in World Fuel's annual bonus program
Benefits
- Medical, Dental, and Vision Coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
- 401(k) with Company Match
- Company-Paid Life and Disability Insurance
- 160 Hours of Paid Time Off Annually
- 9 Paid Holidays Plus 2 Floating Holidays
- Annual Bonus Opportunity
- LinkedIn Learning and Professional Development Resources
- Legal Assistance, Identity Protection, Accident Coverage, and Critical Illness Benefits
About the Company
- At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
- Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
- Our high-performance culture is what allows us to drive sustained growth.
- Stronger together, we promote an environment where individuals can thrive.
- At World Fuel, you'll be part of a team that values safety, accountability, customer service, and continuous improvement.
- This role offers the opportunity to develop specialized technical expertise while supporting critical fueling infrastructure that powers businesses and communities every day.
Equal Opportunity
- World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.