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About the Role

This fast-paced and high-impact role requires complex problem-solving with internal and external partners. You will be responsible for account management and success for top partners, driving data-backed solutions and opportunities.

Responsibilities

Own growth strategy for a portfolio of 100–150 creators, segmenting by opportunity and risk to maximize impact.
Design and run 1:many programming, including cohort sessions, office hours, workshops, and templated growth plays.
Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools.
Build data-backed growth recommendations from creator performance data and track outcomes against clear goals.
Respond to inbound questions with speed and clarity, ensuring creators feel heard and supported.
Share updates and learning resources in personal and actionable ways at volume.
Identify trends, common issues, and feedback across your book, escalating them as product and process improvements.
Champion partner feedback to product teams to improve internal and external tooling.
Collaborate cross-functionally to continuously improve the creator experience.
Keep systems and documentation current to support smooth handoffs and knowledge sharing.

Requirements

BA/BS degree or higher.
3+ years in customer success, partnerships, or partner/account management, accountable for customer success, long-term relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
2+ years in the creator space influencing creator success.
Expertise in using data and analytics for decision-making.
Excellent communication and presentation skills; must share and pitch ideas to partners.
Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
Experience influencing customer behavior to drive success through change management, coaching, and training.
High operational rigor, including disciplined CRM usage, cadence execution, and follow-through.

Skills

Complex problem-solving
Account management
Data-backed solutions
Growth strategy
1:many programming
1:1 strategy sessions
Data analysis
Communication
Presentation
Change management
Coaching
Training
CRM usage
Strategic advice
Relationship-building
Community engagement
Fan conversion
Membership economics
Tech savvy
AI savvy

Location

San Francisco
Los Angeles

Work Type

Contractor
Hybrid

Experience Level

3+ years in customer success, partnerships, or partner/account management
2+ years in the creator space

Education Level

BA/BS degree or higher

Salary/Compensations

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Benefits

Salary
Equity plans
Healthcare
Flexible time off
Company holidays
Recharge days
Commuter benefits
Lifestyle stipends
Learning and development stipends
Patronage
Parental leave
401k plan with matching

About the Company

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences.
We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.
Our goal is to fund the creative class.
Patreon powers creators to do what they love and get paid by the people who love what they do.
Our team is passionate about making this mission and our core values come to life every day in our work.
Patreon hires talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide.

Equal Opportunity

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.