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About the Role

The IT Project Manager will improve execution, scalability, and operational maturity across the IT organization. This role partners with business leaders, IT leadership, and external vendors to plan, deliver, and operationalize technology initiatives. It is a hands-on role suited for an individual with a strong "fixer" mindset, balancing project execution, change management, vendor coordination, and process improvement.

Responsibilities

Lead end-to-end planning and delivery of IT initiatives, ensuring clarity on scope, priorities, dependencies, risks, and outcomes.
Facilitate pragmatic project governance appropriate to the organization’s informal project management culture.
Coordinate delivery across application, data, infrastructure, and vendor teams.
Track milestones, risks, and decisions; proactively remove blockers and escalate issues.
Produce concise, executive-ready status updates focused on progress, risks, value delivery, and next actions.
Partner with business and IT leaders to ensure solutions are implemented effectively.
Support solution rollout planning, readiness assessment, adoption activities, and transition to operations.
Ensure roles, responsibilities, and process changes are clearly understood and documented.
Design and document scalable delivery processes, templates, and playbooks.
Identify and introduce fit-for-purpose tools for planning, tracking, communication, and delivery governance.
Continuously improve delivery practices based on lessons learned and delivery challenges.
Act as a coordination and control point for IT vendors and implementation partners.
Ensure vendor deliverables, timelines, and dependencies are transparent and aligned with internal capacity.
Support contract execution, service expectations, and issue resolution.
Support internal and external audits related to IT initiatives, delivery controls, and process documentation.
Ensure core delivery artifacts, approvals, and decision logs are maintained to an audit-appropriate standard.
Help standardize lightweight governance practices that reduce operational risk.
Serve as a trusted partner to the CIO, helping translate strategy into executable initiatives.
Engage regularly with department leaders to align priorities and sequencing.
Support capacity planning, intake clarity, and prioritization across the IT portfolio.

Requirements

Proven ability to deliver outcomes in organizations with evolving or informal project management standards.
Experience launching or facilitating a data governance framework is a plus.
Strong experience working directly with senior leaders and executive stakeholders.
Demonstrated success in leading initiatives without formal authority.
Exceptionally organized with strong follow‑through.
Proactive problem solver with a “figure it out and fix it” mindset.
Comfortable navigating ambiguity and creating structure where none exists.
Strong written and oral communication; able to translate complexity into executive‑level clarity.
Influential relationship builder who earns trust quickly across functions.
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Skills

Project Management
Delivery Management
Change Management
Vendor Management
Process Engineering
Playbook Development
Risk Management
Governance Support
Cross-Functional Leadership
Communication
Relationship Building

Location

Office Environment

Work Type

Sedentary
Business Travel Required (up to 25%)

Experience Level

5–8+ years of experience in IT project, program, or delivery management in a complex, cross-functional environment.

Education Level

Bachelor’s degree in information systems, business, or equivalent experience.

About the Company

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America.
iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC).
Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.
Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group.
Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Equal Opportunity

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!