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About the Role
Support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.
Responsibilities
- Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work.
- Assist the Chief Workshop Manager in hiring and promotion decisions.
- Lead and inspire the team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards.
- Drive sales as the Floor Leader by coaching Bear Builders and creating a Guest experience.
- Ensure that all merchandising displays and layouts adhere to brand standards.
- Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures.
- Oversee inventory management processes.
- Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.
Requirements
- 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
- High school diploma.
- Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance).
- Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
- Ability to sit, stand, and move around for at least eight hours a day.
- Work environments include indoor/outdoor malls, strip centers, and other retail locations.
- Lift > 25 pounds.
Skills
- Decision-making
- Independent judgment
- Execution
- Talent management
- Supervising
- Directing
- Developing associates
- Team collaboration
- Communication
- Performance management
- Sales coaching
- Guest experience creation
- Merchandising
- Inventory management
- Staff management
- Sales and marketing strategy execution
Location
- Retail store locations
Work Type
- Full-time
- Retail
Experience Level
- 2 years of store management experience
- 2-4 years of store management experience
Education Level
- High school diploma
- Associate's degree in business, management, or a related field
Salary/Compensations
- $19.75-$20.75/Hour
About the Company
- Build-A-Bear Workshop is a retail company focused on creating a unique and memorable experience for children and families.