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About the Role
A unique administrative customer service role with an incentive! Reporting to the Office Manager, you will be the first point of customer contact at Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, and employee interaction with warm sales from inbound client leads. No self-sourcing or cold calling, you will be a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions.
Responsibilities
- Answer all incoming telephone calls with the objective of securing the residential sale and scheduling of service.
- Ensure Route Managers data entry work is completed, including daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms, and service requisitions.
- Solve residential account issues.
- Manage customer files and ensure filing is current.
- Schedule Route Managers one-time work and home services, and ensure follow-up calls are complete to guarantee customer satisfaction.
- Ensure month-end procedures are completed.
- Check missing tag reports.
- Assume responsibility for functions of chain accounts, including reporting, scoring, and knowledge of procedures.
- Offer support to Branch staff as directed by the Manager.
Requirements
- One or more years of customer service related experience.
- Written and verbal communication, interpersonal and support skills.
- Ability to use all related hardware and software.
- Strong organizational skills.
- Strong attention to detail and high level of accuracy.
Skills
- Written and verbal communication
- Interpersonal skills
- Support skills
- Inside sales experience (asset)
- Organizational skills
- Team player
- Attention to detail
- Accuracy
Location
- Home Office
Work Type
- Full-time
Experience Level
- One or more years of experience
Salary/Compensations
- $40,000 (position qualifies for commission on top of base salary)
About the Company
- Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.