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About the Role
As an IT Support Specialist at our London headquarters, you will be the primary contact for local IT needs, ensuring a seamless support experience for staff by resolving technical issues, managing hardware/software, and maintaining the IT environment. You will collaborate with the IT team on company-wide initiatives and infrastructure upgrades in a fast-paced setting.
Responsibilities
- Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in-person support
- Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
- Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
- Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
- Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
- Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
- Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
- Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
Requirements
- Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
- 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
- Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
- Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
- 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
- Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
- Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
- Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
- Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
- Jamf 200/300/400 certification
- Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted system
Skills
- Microsoft Intune
- Jamf
- Active Directory
- Microsoft 365 GCCH
- Zoom
- Teams Rooms
- Windows
- macOS
- Linux
- NIST 800-171
- CMMC
Location
- London
Work Type
- Full-time
- Onsite
Experience Level
- 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
- 2+ years of experience architecting, administering, and maintaining enterprise MDM environments
Education Level
- Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
Salary/Compensations
- £70,000 - £85,000
Benefits
- Private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
- 5% pension match
- Free daily lunch while you're working onsite
- Fully-stocked kitchen
- Generous pre-IPO stock option grants
- Relocation assistance
About the Company
- CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance.
- The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
- Founded in 2022, CHAOS Industries has raised $1 billion in funding from leading investors.
- Headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London.