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About the Role
The Loan Services Assistant Manager performs supervisory and operational duties with management oversight, supporting the Loan Services team through project coordination, work review, and organization to maximize departmental efficiency. This role helps drive initiatives to achieve departmental and Company goals and collaborates with other departments to ensure smooth operations and overall efficiency.
Responsibilities
- Define team roles and responsibilities; coach, counsel and develop team members to meet department goals and performance standards; encourage continuous improvement and career development.
- Collaborate with management team on formulation and implementation of strategies, processes and procedures to increase efficiencies, improve customer service, and achieve goals.
- Oversee daily department operations, including post funding loan servicing, reporting for all loan types (VA, FHLMC, SBA), escrow processing, and credit reporting.
- Support strategic plan, day-to-day operations, projects, and special assignments.
- Ensure compliance and risk mitigation through the Sarbanes-Oxley (SOX) program and coordination with internal/external auditors.
- Optimize departmental practices; collaborate with other departments and key stakeholders to ensure successful project execution.
- Monitor regulatory requirements and compliance directives; recommend and implement process changes to maintain adherence.
- Conduct quality control reviews of designated work, ensuring timely and accurate reporting.
- Manage customer escalations to resolution, ensuring satisfaction and provide call center support as needed.
Requirements
- Associate degree or equivalent experience in banking
- 4 years of banking and loan experience preferred
- 1 year of supervisory experience preferred
- Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
- Strong communication skills, both verbal and written
- Demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
- Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail
- Proven organizational, project management, analytical, research, and problem-solving skills
- Ability to work independently and as part of a collaborative team, demonstrating initiative, accountability, and consistent follow-through
- Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time.
- Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
- Ability to lift and/or move up to 15 pounds.
Skills
- Servicing loans, post funding
- Knowledge of VA, FHLMC and SBA loans
- Processing escrow accounts
- Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
- Banking related software knowledge
- Strong communication skills, both verbal and written
- Ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
- Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail
- Organizational skills
- Project management skills
- Analytical skills
- Research skills
- Problem-solving skills
- Knowledge of state/federal regulations related to loan servicing, including post-funding reporting on all loan types, escrow processing and credit reporting
- Ability to work independently
- Ability to work as part of a collaborative team
- Initiative
- Accountability
- Consistent follow-through
Location
- northeastern New York
Work Type
- Office environment
Experience Level
- 4 years of banking and loan experience preferred
- 1 year of supervisory experience preferred
Education Level
- Associate degree or equivalent experience in banking
Salary/Compensations
- $62,000-$68,000 annually
- Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.
Benefits
- Competitive compensation including potential bonus and incentives
- Paid vacation, sick time, and holidays
- Medical, Dental, and Vision Insurance
- Flexible Spending Plan
- Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- Education and Tuition Reimbursement
- Employee Assistance Program for employees and their immediate family members
About the Company
- As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets.
- We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
- We are committed to delivering value for our shareholders, our customers, and our communities.
- Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
Equal Opportunity
- We are an Equal Opportunity Employer.
- Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.