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About the Role
This role is crucial for managing the end-to-end sales order process, ensuring accurate data, and maintaining strong relationships with clients and partners. You will play a key part in optimizing logistics and contributing to Pliteq's mission of sustainability.
Responsibilities
- Manage end-to-end sales order processing and specification entry in NetSuite.
- Monitor inventory control, production plans, and lead times to provide proactive timeline updates.
- Prepare sales invoices, inform clients of pricing and deposit requirements, process payments, and distribute transaction receipts.
- Build and maintain collaborative relationships with customers, logistics partners, and vendors.
- Collaborate with planning and production teams to strategically manage orders, stock transfers, and inventory replenishment.
- Evaluate landed pricing, carrier performance, and lane rates to ensure freight cost efficiency.
- Organize direct-to-customer and warehouse freight shipments, including generating quotes, packing slips, customs documentation, and booking carriers.
- Manage international and domestic logistics operations, coordinating pickup schedules, container bookings, customs brokerage, and CARM compliance.
- Log customer service activities and key metrics in NetSuite to support business development managers.
- Review and process Field Complaints (FCs), Return Merchandise Authorizations (RMAs), and Credit Memos in NetSuite.
- Maintain vendor records by requesting updated insurance or resales certificates, reference documentation, and account status updates.
Requirements
- Outstanding written and verbal communication skills across all channels (phone, email, and in-person).
- Strong interpersonal abilities to quickly build trust and lasting relationships with clients and cross-functional teams.
- Proven track record in customer service and logistics, including carrier management, freight operations, and customs compliance.
- Self-motivated, reliable, and assertive professional who thrives independently in a fast-paced, high-growth environment.
- Customer-first mindset with a passion for delivering exceptional service standards aligned with Pliteq's sustainability mission.
- Technical proficiency with ERP systems (NetSuite preferred), EDI platforms, and modern productivity software.
- Conditional upon completing and obtaining a satisfactory background check, including educational, employment, references, and criminal records checks.
Skills
- NetSuite
- EDI platforms
- Modern productivity software
- Customer service
- Logistics
- Carrier management
- Freight operations
- Customs compliance
Education Level
- Post-secondary education in Business, Supply Chain, Logistics, or a related field preferred.
About the Company
- Pliteq's mission is diverting scrap tires from landfills into high-performance building materials.
- Pliteq is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Pliteq believes in a fully human-centered recruitment process. We do not use artificial intelligence (AI), automated applicant tracking filters, or algorithmic screening tools at any stage of our candidate assessment. Every resume, cover letter, and application material is personally reviewed by someone from our People Operations team.
Equal Opportunity
- Pliteq is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to make their needs/requirements known to Human Resources at hr@pliteq.com.