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About the Role

Lead TeamViewer's Enterprise Account Manager team for the Americas, focusing on retaining and growing existing enterprise customers with annual recurring revenue of $10K or more. This role is responsible for the team's revenue retention, renewal quality, expansion forecasts, and developing the Account Managers into a high-performing team.

Responsibilities

Lead, coach, and develop a team of six Enterprise Account Managers.
Own the team's gross and net revenue retention and expansion attainment across the Americas $10K+ book.
Manage the weekly forecast for the Account Manager team, including renewals and expansion by stage and category.
Manage books and territories, ensuring reps stay within the account cap and owning account assignments.
Drive the renewal engine by ensuring timely engagement with a value narrative and early risk flagging.
Own the operating agreement with the Enterprise Account Specialist team for $10K+ hand-ups and sub-$10K add-ons.
Manage recruiting, interviewing, and onboarding for open Account Manager positions.
Partner with cross-functional teams to remove blockers to retention and expansion and provide customer/market insights.
Run the quarterly business review for the Account Manager team.

Requirements

5+ years in enterprise account management, renewals, or customer-facing sales with existing customers in SaaS or technology.
2+ years leading a quota-carrying team as a first-line manager.
Track record of owning and reporting a retention or revenue number for a team.
Disciplined weekly forecasting with a reputation for accuracy.
Proven ability to develop account managers or sellers into top performers.
Strong commercial judgment on renewals, multi-year structures, pricing, and procurement.
Comfortable setting and holding operating agreements with peer leaders and cross-functional teams.
Fluent in Salesforce forecasting, pipeline hygiene, and account-planning cadences.
Domain experience in remote connectivity, IT management, or adjacent enterprise software preferred.
Regular travel to Tampa and to customers.

Skills

Account Management
Renewals
Customer-facing sales
Team leadership
Revenue retention
Forecasting
Salesforce
Pipeline hygiene
Account planning
Commercial judgment
Negotiation

Location

Remote within the US

Work Type

Remote
Full-time

Experience Level

First-line manager
5+ years experience

Benefits

Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy

About the Company

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies.
Hundreds of millions of users around the world and around 645,000 customers across all industries rely on our solutions.
With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Equal Opportunity

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.
We focus on enabling our employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner.