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About the Role
Vantage is seeking a Director, Global Accounts to lead enterprise client relationship growth and retention. This role is a key member of the Senior Leadership Team, responsible for driving revenue growth through expansion and upsell within the existing client base.
Responsibilities
- Own revenue growth across existing client base with expansion and upsell plans and a net revenue retention (NRR) target for every account.
- Build deeper, more strategic relationships with largest accounts, acting as executive sponsor and intervening early on renewals, escalations, and negotiations.
- Set account strategy and playbook for scaling across regions and markets, including account plans, QBR cadence, and renewal motions.
- Plan account coverage as the portfolio grows to ensure every client is well served.
- Lead, coach, and develop the account team with a focus on revenue and relationship building.
- Forecast account team capacity to match client growth and build the case for new hires before coverage is stretched.
- Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes.
- Partner with Client Success, Launch, AdOps, Product, and Engineering to ensure client needs shape the roadmap and delivery remains consistent across regions.
- Report on net revenue retention, upsell, renewals, and client satisfaction to senior leadership.
- Ability to travel within North America and internationally, up to 50% of the time.
Requirements
- Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform.
- Experience managing managers and developing account leaders.
- A track record of net revenue retention, renewal, and upsell results across an enterprise portfolio.
- Commercial fluency: ownership of SOWs, pricing, and billing disputes without needing Finance or Legal.
- Experience as a member of a senior leadership team, including planning and budgeting for a function.
- Experience building capacity models, such as accounts per manager, account segmentation, and health scoring.
- Credibility with senior client stakeholders, including in difficult conversations.
- Working knowledge of retail media and commerce media platforms, sufficient to guide adoption and discuss the roadmap.
- A proactive, relationship-led approach with clear written and verbal communication to senior management.
- Must successfully complete a criminal background check as part of the final hiring stages.
Skills
- Revenue growth
- Client relationship management
- Account strategy
- Team leadership
- Coaching
- Forecasting
- Contract negotiation
- Cross-functional collaboration
- Reporting
- Budgeting
- Capacity modeling
- Client communication
Location
- Toronto
- North America
- Asia-Pacific
Work Type
- Remote-First
- Hybrid
Experience Level
- Director
- Senior Leadership
Benefits
- Home office support
- Annual company retreats
About the Company
- Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising.
- Vantage has a global presence in North America and Asia-Pacific.
- Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows.
- Vantage is trusted by leading retailers like The Home Depot to power their retail media programs.
Equal Opportunity
- Vantage Analytics is fueled by the diversity of our talented employees.
- We are an equal opportunity employer and embrace ALL individuals and what makes them unique.
- We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
- We encourage all individuals to apply for positions that fit their passions.
- We promote equality and strive to provide all current and prospective employees with support and opportunities.
- Reasonable accommodations are available to job applicants on request and throughout the application process.