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About the Role
As a Casual Host or Hostess at Mei Ume, you will be the first point of contact for all guests, managing the arrival experience with confidence, warmth, and attention to detail. You will oversee reservations, manage the flow of the restaurant, and ensure each guest interaction is seamless, personal, and in line with Four Seasons standards. This is a highly visible role that requires strong organisation, professionalism, and a calm presence, particularly during busy service periods.
Responsibilities
- Welcome guests with a warm, professional, and engaging approach
- Manage reservations, seating plans, and table allocation effectively
- Maintain clear communication with the restaurant and management team to optimise service flow
- Handle guest enquiries, requests, and special occasions with attention to detail
- Support busy service periods with confidence and organisation
- Maintain a polished and well presented front of house environment
- Represent the standards, style, and energy of Mei Ume and Four Seasons
Requirements
- Previous experience in a host, hostess, or guest facing role within a restaurant or hotel environment
- Strong communication skills and confident guest interaction
- Excellent organisational skills and ability to multitask
- Professional, polished presence and attention to detail
- A positive and team focused attitude
- Ability to work in a fast paced, high profile environment
- Flexibility to work a variety of shifts including evenings, weekends, and public holidays
- Right to Work in the UK
Skills
- Communication skills
- Guest interaction
- Organisational skills
- Multitasking
- Attention to detail
- Professionalism
Location
- London
Work Type
- Casual
- Flexible working opportunities
Experience Level
- Previous experience required
Salary/Compensations
- £12.92 per hour plus service charge allocation (averaging £7 per hour)
Benefits
- Complimentary meals while on duty
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes
- Annual themed team events plus regular social, charitable and sporting activities
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present.
- As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history.
- This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)
- Mei Ume brings together two of the world's most renowned culinary traditions in one vibrant and elegant setting. From sushi and sashimi to dim sum and signature dishes, the restaurant offers a dynamic dining experience shaped by creativity, precision, and modern flair.