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About the Role
Serve as the expert that school business offices and BOCES across New York State rely on for answers regarding financial management. Your accounting know-how will help clients balance books and meet deadlines with confidence, supporting the full financial cycle from purchasing to the general ledger and ensuring accurate public fund management.
Responsibilities
- Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries
- Troubleshoot questions across the financial system, including Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General ledger
- Handle escalated issues directly with customers
- Lead client training through webinars and user group sessions
- Spot bugs and enhancement ideas, then document them clearly for our development team
- Escalate issues with the necessary details for fast resolution
- Build and improve user guides, support documentation and internal processes
- Perform other related duties as assigned
Requirements
- A bachelor’s degree in accounting, finance or business, or equivalent work experience
- A solid understanding of accounting principles and day-to-day bookkeeping
- Hands-on experience with purchasing, AP, AR, budgeting and general ledger
- Excellent customer service and communication skills
- Sharp analytical and troubleshooting skills
- The ability to stay calm and organized when several priorities compete
- A positive, professional and solutions-focused approach
- Knowledge of fund accounting, governmental accounting or public-sector budgeting
- Experience supporting accounting, ERP or financial software
- Familiarity with public-sector purchasing rules or NYS school financial reporting
- Business office experience in a New York State school district or BOCES (strongly preferred)
Skills
- Accounting
- Bookkeeping
- Purchasing
- Accounts Payable
- Accounts Receivable
- Budgeting
- General Ledger
- Customer Service
- Communication
- Analytical
- Troubleshooting
- Organization
- Problem Solving
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Based on experience
Education Level
- Bachelor's degree in accounting, finance or business, or equivalent work experience
Salary/Compensations
- $55,000–$70,000 per year
About the Company
- Harris School Solutions provides accounting and financial software to school districts.