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About the Role
Mattson Technology, Inc. is seeking a Field Service Engineer to perform installation, calibration, repair, and maintenance of processing equipment at customer sites. This role involves troubleshooting electrical/electronic systems, managing customer relationships, and ensuring equipment performance to meet company goals and customer expectations.
Responsibilities
- Perform installation, calibration, repairing and maintenance of equipment at customer site.
- Troubleshoot electrical/electronic systems, assemblies, and subassemblies using block diagrams.
- Perform equipment upgrades.
- Work independently.
- Develop strong customer relationships at multiple levels within the customer organization.
- Manage customer expectations.
- Manage day-to-day service activities at assigned customer sites.
- Work with end users to schedule work tasks.
- Report and track activities including installations and equipment issues.
- Perform preventative and corrective maintenance tasks.
- Compile data for and prepare regularly scheduled or special reports, analysis, and statements.
- Interface with customers on technical matters.
- Determine technical objectives of assignments with considerable latitude.
- Run and perform basic process troubleshooting.
- Drive key projects to improve equipment performance.
- Travel as needed to support customers.
- Drive key metrics such as costs, uptime, safety, and parts availability.
- Support other projects as assigned by management.
- Perform other duties as assigned.
Requirements
- Five years of experience in a field service engineer role dealing directly with customers, preferably in the semiconductor industry.
- Ensure all safety requirements are satisfied and current as per local and corporate requirements.
Skills
- Troubleshoot electrical/electronic systems
- Process troubleshooting
Location
- Customer site
Work Type
- Field service
- Travel required up to 90%
Experience Level
- Five years experience
Education Level
- Associates degree in electronics or equivalent experience in the electronics field
Salary/Compensations
- $106,000 - $145,860
About the Company
- Mattson Technology, Inc. is a 38-year Silicon Valley company that designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment for the semiconductor industry.
- The company offers processing equipment utilizing innovative technologies for advanced processing capabilities and high productivity in fabricating integrated circuits.
- Mattson's equipment and technologies are used by leading memory, logic, and analog/power device manufacturers worldwide.
- Innovations in Atomic Surface Engineering address critical logic and memory manufacturing challenges.
- Acquired by Beijing’s E-Town Capital in May 2016, Mattson Technology operates as an independent, global, market-driven technology provider serving worldwide semiconductor manufacturing customers outside of China.
- The company successfully listed on Shanghai’s STAR Exchange in July 2025.