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About the Role

This position within Offers & Rewards Integration will manage high-profile portfolio conversions requiring collaboration across multiple operational areas to deliver seamless customer and business transitions. In partnership with conversion leadership and key stakeholders, this role drives the planning, governance, execution, and implementation of complex programs while maintaining operational readiness and minimizing disruptions. This role will also lead other Co-Brand partner initiatives, including offer management and execution, in response to evolving business priorities.

Responsibilities

Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
Lead complex portfolio conversion programs and strategic co-brand initiatives involving multiple business units and operational functions.
Develop and execute conversion strategies that support successful customer, product, platform, or portfolio transitions while ensuring operational readiness and minimizing customer disruption.
Build strong partnerships across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, and Finance to drive alignment and achieve program objectives.
Identify cross-functional dependencies, proactively manage risks, and develop practical solutions to keep initiatives on track.
Support co-brand partner initiatives, including offer management and execution, in response to evolving business priorities.
Drive successful implementation of conversion and integration activities while maintaining strong operational controls and customer experience outcomes.

Requirements

Knowledge of the Consumer Card Product and its operational components, applications, and end-to-end processes.
Experience leading portfolio conversion, acquisition integration, platform migration, or large-scale customer conversion initiatives.
Strong analytical and strategic thinking skills, with the ability to translate complex business requirements into actionable plans.
Knowledge of consumer banking products and servicing operations.
Experience leading complex, high-profile programs involving multiple business units and operational functions.
Demonstrated ability to influence and drive alignment across cross-functional teams and senior stakeholders without direct authority.
Experience developing and executing operational readiness, implementation, and change-management plans for large-scale initiatives
Demonstrated ability to identify and manage complex cross-functional dependencies, risks, and issues while developing practical solutions to keep initiatives on track.

Skills

Business Case Analysis
Fraud Management
Leadership Development
Measurement Effectiveness
Strategy Planning and Development
Analytical Thinking
Benchmarking
Business Process Analysis
Critical Thinking
Influence
Data Mining
Issue Management
Recruiting
Relationship Building

Location

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Work Type

Onsite
Full-time

Salary/Compensations

$112,500.00 - $164,500.00 annualized salary

Benefits

Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!

Equal Opportunity

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.