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About the Role
Meta is seeking an experienced manager to lead regulatory escalation management within our Crisis and Response organization. This role oversees a team managing high-stakes regulatory inquiries, government-mandated requests, and compliance escalations across Meta's global platforms, including AI systems and AI-generated content. You will be a senior point of contact for regulatory bodies, internal legal and policy teams, and cross-functional stakeholders, ensuring escalated matters are triaged, tracked, and resolved according to legal frameworks and internal standards. This position requires expertise in navigating complex, time-sensitive regulatory environments at scale.
Responsibilities
- Lead and develop a team of specialists managing regulatory escalations across multiple jurisdictions and product surfaces, including AI-related inquiries.
- Establish and refine escalation frameworks, triage protocols, and response workflows for timely and compliant handling of regulatory inquiries.
- Serve as a senior liaison between regulatory bodies, government agencies, and internal teams during high-priority escalations.
- Drive cross-functional alignment on regulatory response strategies, coordinating with Legal, Public Policy, Trust and Safety, and Product teams.
- Oversee the development and maintenance of documentation, audit trails, and reporting mechanisms for regulatory accountability.
- Identify systemic risks and operational gaps in escalation handling, and lead initiatives for improvement.
- Leverage AI tools to enhance response workflows, escalation triage, and operational efficiency.
- Manage team capacity, prioritization, and performance across concurrent regulatory matters.
- Provide strategic guidance and escalation support to team members on novel or ambiguous regulatory situations.
- Partner with global compliance and legal teams to ensure escalation practices align with evolving regulatory requirements, including emerging AI regulations.
- Develop and present reporting and insights on escalation trends, resolution outcomes, and operational health to senior leadership.
Requirements
- 10+ years of experience in regulatory compliance, crisis and response management, legal operations, or a related field.
- 6+ years of experience managing teams responsible for regulatory, legal, or government-facing escalation workflows.
- Experience operating within regulatory frameworks governing technology platforms, including data disclosure, content regulation, or government inquiry response.
- Experience building and scaling operational processes for managing high-volume, time-sensitive regulatory or legal matters.
- Experience communicating regulatory risk and escalation status to senior leadership and cross-functional stakeholders through written briefings and structured reporting.
Skills
- AI tools integration
- Escalation management systems design
- Case tracking tools
- Compliance reporting infrastructure
- Global regulatory frameworks
- Data protection laws
- Digital services regulations
- AI governance requirements
- Content governance requirements
- Prompt/context engineering
- Agent orchestration
- Responsible AI practices
- Risk assessment
- Bias mitigation
- Quality and accuracy reviews
- Organizational change leadership
- Policy development
- Training program development
Location
- Global
Work Type
- Full-time
Experience Level
- Manager
- Senior
Salary/Compensations
- $178,000/year to $252,000/year
Benefits
- Bonus
- Equity
- Benefits