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About the Role

The Access and Reimbursement Manager (ARM) helps create and maintain treatment access for patients throughout their course of therapy. The ARM leads the "pull-through" process on open cases by taking compliant actions that improve access and expedite a patient's start to treatment. This role involves working directly with prescribing offices, contracted Specialty Pharmacies, the Patient Service Center, and sales colleagues. The ARM also identifies payer trends, alerts business partners, and develops and executes tactical plans to ensure patient access. This individual is a valuable resource to colleagues and customers, playing a critical role in their success. The ARM demonstrates uncompromised ethics and integrity while ensuring understanding of legal and regulatory parameters. The ideal candidate thrives in a fast-paced environment, prioritizes business needs, solves complex problems, builds strong customer relationships, and motivates others to action. The ARM must quickly adapt to evolving business needs.

Responsibilities

Lead the "pull-through" process on open cases by taking compliant actions that improve access and expedite a patient's start to treatment.
Facilitate the process by working directly with prescribing offices, contracted Specialty Pharmacies, the Patient Service Center, and sales colleagues.
Identify payer trends, alert business partners, and develop, coordinate, and execute tactical plans to create and maintain treatment access for patients.
Support and educate HCP offices on best practices that streamline the authorization process and expedite treatment access for patients.
Communicate with SPs to improve processing time and help facilitate shipment scheduling.

Requirements

Minimum of 5 years’ experience working with specialty pharmaceutical products, or minimum of 2 years’ access-related position outside of pharma.
Experience preferred in one or more of the following areas: Ophthalmology, Nephrology, Rheumatology, Pulmonology, Neurology, Dermatology.
Strong understanding of insurance and benefit design with both commercial and government payers.
Background in Access & Reimbursement, Payer account management, Specialty Pharmacy distribution, Patient Services, Case Management.
Successful navigation of complex authorization processes for specialty medications.
Working with a Patient Service Center/Hub in order to design case-specific strategies based on payer mix, benefit design, and authorization requirements.
Coordinating case pull-through with the Patient Service Center, Case Managers, Sales, and Specialty Pharmacies.
Customer interaction and field travel up to 60% - overnights dependent on geography.

Skills

Analytical skills
Problem-solving skills
Relationship-building skills
Communication skills
Organizational skills
Leadership skills

Location

Los Angeles, CA
Phoenix, AZ
San Francisco, CA

Work Type

Field-based
Travel up to 60%

Experience Level

Minimum of 5 years’ experience working with specialty pharmaceutical products
Minimum of 2 years’ access-related position outside of pharma

Education Level

Bachelor’s or higher degree required

Salary/Compensations

$121K - $194K

Benefits

Competitive pay
Benefits
Eligible for a bonus

About the Company

Keenova offers employees a Total Rewards package which includes competitive pay and benefits.
At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence.
We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology.
We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.
We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com.