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About the Role
The Security Ambassador position plays a key role within the store operations team, focusing on creating a safe and secure environment for all staff and guests. The role involves greeting guests, maintaining presence, monitoring store activities, and responding to safety matters promptly. The Security Ambassador will also assist in mitigating loss by maintaining operational controls and supporting a culture of honesty, ensuring stores are welcoming and fostering honesty among the store team.
Responsibilities
- Act as a front-line brand ambassador to guests and team members.
- Be visible to guests upon entry and control access to the property.
- Acknowledge guests as they enter and exit the property.
- Contribute to a positive store environment through effective communication and teamwork.
- Assist in creating a safe work environment for associates and customers.
- Assist in the protection of store work and assets.
- Attend and participate in all store meetings and events.
- Demonstrate values and behaviours consistent with Canada Goose’s culture.
- Develop and maintain professional relationships with internal partners, mall security, and other retailers.
- Ensure facility safety and emergency procedures are followed.
- Complete and submit CG Incident reports within 24 hours of an event.
- Play an integral role in store cycle counts and physical inventory processes.
- Support initiatives to maintain brand standards in delivery and merchandising.
- Connect with the Sr. Loss Prevention Manager to influence brand strategies for mitigating loss.
- Maintain standards for store security equipment.
- Support the completion of monthly Operational Control Checklist and Action Planning.
- Connect with customers and store associates with a customer service mindset.
- Complete monthly Health & Safety Inspections as a member of the JHSC.
Requirements
- 2-3 years of experience in retail with knowledge of workplace safety and emergency procedures.
- Experience in Loss Prevention or Retail Security is an asset.
- Possess recognized and valid first aid and CPR certificates.
- Applicant will be required to obtain Security Guard licensing if not currently licensed.
- Must be a team player with a keen sense of collaboration and growth mindset.
- Excellent English communication skills, both written and verbal.
- Meticulous record keeping, report writing, and observation skills.
- Exceptional judgment, common sense, and decision-making ability.
- Good physical well-being, able to walk, stand for long periods, climb stairs, and lift objects up to 20 lbs.
- Available to work a variety of shifts including days, evenings, nights, weekends, and holidays.
Skills
- Workplace safety
- Emergency procedures
- Loss Prevention
- Retail Security
- First Aid
- CPR
- Security Guard licensing
- Team player
- Collaboration
- Growth mindset
- English communication (written and verbal)
- Record keeping
- Report writing
- Observation skills
- Judgment
- Common sense
- Decision-making
- Customer service
Location
- London Retail
- 244 Regent St London, London, City of W1B 3BR United Kingdom
Work Type
- part-time
Experience Level
- 2-3 years
Education Level
- First Aid certificate
- CPR certificate
Benefits
- Comprehensive and competitive Total Rewards Program
- Opportunities for career growth
- Goose Rewards & ICON Rewards
- CG Gives (Donation matching and paid volunteer time)
- Access to tools and resources for physical and mental health
- Supportive leaders and colleagues
About the Company
- Canada Goose is an iconic lifestyle brand with an inspirational and authentic story, built on Canadian roots and heritage.
- The company's promise is to inspire and enable all people to thrive in the world outside.
- Canada Goose is part of a movement that seeks the restorative power of nature and is driven by its purpose to embolden explorers and preserve the planet.
- The company endures any condition, observes every detail, and builds a community that believes in living bravely and supporting game-changing people.
Equal Opportunity
- Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- If interview accommodation is required, please e-mail HR@canadagoose.com.