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About the Role
Knight Frank is seeking an Operations Coordinator for their London Sales Office. This is a dynamic role supporting colleagues, clients, and senior stakeholders to ensure the smooth operation of daily activities.
Responsibilities
- Deliver exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
- Assist in answering incoming and outbound calls and welcoming clients.
- Manage and coordinate external inquiries.
- Refer clients to a wide range of KF services.
- Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
- Adhere to and enforce best practice, compliance, and client due diligence processes throughout the sales process.
- Liaise with clients, other business service lines, and external contractors professionally.
- Accurate generation of final account invoices and credit notes.
- Manage approvals of office contractor invoices.
- Assist team with submission of expenses if required.
- Submit Saturday staff timesheets.
- Maintain a tidy and well-organized office environment, ensuring all required safety checks are completed and accurately logged.
- Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
- Assist with office refurbishment or relocation programs.
- Assist with implementing ISO regulations in office and external audits.
- Adhere to and enforce GDPR, data, and IT security regulations.
- Prepare reports for management meetings.
- Ensure accurate performance, holidays, and absence records and reports are maintained.
- Manage team diaries accordingly.
- Manage Saturday rota.
Requirements
- Prior experience in a business support, administration, or front-of-house role.
- Flexibility, adaptability, and a cooperative attitude.
- Excellent organizational skills with strong attention to detail and effective diary management.
- Excellent standard of English grammar and spelling.
Location
- London, UK
Work Type
- Full-time
Salary/Compensations
- Competitive salary
About the Company
- Founded in 1896, Knight Frank is a global independent real estate consultancy headquartered in London, UK.
- Knight Frank operates in over 50 markets with a network of 600+ offices and 20,000+ people.
- The company prioritizes client relationships built on trust, integrity, and personalized advice.
- Knight Frank is committed to fostering an inclusive and diverse workplace where employees are empowered and valued.
- The company's strategic pillars are People Potential, Client Centricity, and Creating our Future, together.