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About the Role

Set the vision and roadmap for courier payments, offer pricing, and incentives. Define how base pay, market adjustments, and bonuses work together to support courier earnings, engagement, and delivery reliability.

Responsibilities

Own the annual driver payments and incentives budget, partnering with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions.
Lead and develop the Courier Payments & Incentives team, setting priorities, coaching talent, allocating resources, and building accountability.
Own engagement and incentive programs across activation, peak-demand participation, retention, and reactivation, determining eligibility, offer structure, timing, and investment.
Partner with Analytics and Data Science to measure incremental impact through controlled experiments and causal methods, distinguishing additional supply and deliveries from activity that would have happened without an incentive.
Work with Product and Engineering to improve pay calculation, offer pricing and bidding logic, incentive delivery, and payment accuracy, translating operating needs into requirements.
Apply AI and predictive models to supply forecasting, incentive targeting, budget scenarios, and anomaly detection, building repeatable decision tools and validating recommendations.
Manage pay and incentives as network levers, evaluating their effects on offer acceptance, courier availability and utilization, fulfillment, delivery speed, and cost per delivery.
Build a shared operating cadence with Finance and Analytics covering spend, forecast accuracy, courier earnings, incentive returns, retention, service outcomes, and payment issues, presenting recommendations to leadership.
Use courier feedback and competitive research to improve pay transparency and program design, partnering with Legal, Finance, and Operations on market requirements and execution.

Requirements

Bachelor’s degree or equivalent practical experience in analytics, economics, finance, operations, engineering, or a related field.
8–10 years of relevant experience in marketplace operations, analytics, pricing, payments, incentive strategy, or a related field, with ownership of measurable financial and operating outcomes.
3–5 years of people management or team leadership experience, including coaching analytical talent, setting priorities, and developing a team.
Hands-on SQL and advanced Excel or comparable financial modeling skills.
Experience designing experiments, evaluating incentive effectiveness, and distinguishing correlation from incremental impact.
Practical experience using AI tools to accelerate analysis and improve decisions.
A strong foundation in analytics, marketplace pricing, courier or contractor payments, or algorithmic offer pricing and bidding.
Experience with independent-contractor, gig-economy, delivery, transportation, or other distributed service networks.
Demonstrated budget ownership and partnership with Finance and Analytics, including forecasting, unit economics, investment allocation, and executive communication.
Ability to turn complex analysis into an operating strategy and deliver through Product, Engineering, Data Science, Legal, and Operations.
Strong business judgment and attention to detail, with a track record of improving cost and service outcomes while building a reliable, competitive earning experience for couriers.

Skills

SQL
Advanced Excel
Financial modeling
Experiment design
Incentive effectiveness evaluation
AI tools
Marketplace pricing
Courier or contractor payments
Algorithmic offer pricing and bidding
Dynamic pricing
Auctions
Bid optimization
Python
R
Forecasting
Optimization
Tableau
Visualization tools

Location

New York

Work Type

Full-time

Experience Level

8-10 years relevant experience
3-5 years people management experience

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$149,000 - $165,000

Benefits

Competitive compensation package with equity
401(k)
Choice of medical, dental, and vision plans
Company paid short and long term disability coverage
Paid time off
Flexible time off for exempt employees
Paid vacation for non-exempt employees
Paid sick leave
Paid parental leave
Discounted meals
Exclusive perks across the Wonder family of brands

About the Company

Wonder is the mealtime platform built to feed every craving in one order, mixing and matching hundreds of dishes from 20+ exclusive restaurants in a single order.
Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers the experience, ensuring quality, variety, and consistency at scale.
Join Wonder to make great food more accessible.

Equal Opportunity

Wonder builds the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion.
Wonder does not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
Wonder participates in the federal government's E-Verify program to confirm employment eligibility.
If you need an accommodation during the interview process, please let your recruiter know.