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About the Role

Drive the strategic development of products that enhance capabilities within the GreenShield+ integrated payer-provider platform.

Responsibilities

Lead the development and execution of products and services aligned with GreenShield’s strategic goals.
Drive prioritization and requirement definition, contributing to long-term product vision and strategy.
Facilitate stakeholder discussions, gather and evaluate requirements, and translate them into actionable product plans.
Partner closely with stakeholders to ensure product alignment with operational processes and identify opportunities for process improvement.
Communicate product strategy and roadmaps clearly to non-technical audiences through presentations, documentation, and discussions.
Collaborate with stakeholders including Product, Design, Architecture, and Engineering teams throughout the product lifecycle.
Work cross-functionally with Operations, Marketing, and Sales to support go-to-market strategies and ensure successful product launches.
Stay informed on industry trends, regulatory changes, and emerging technologies to inform product decisions.

Requirements

Self-starter with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Strong relationship-building skills and the ability to navigate ambiguity with confidence.
Deep understanding of digital product management, including operational readiness, support, analytics, and product operations.
Understanding of the organizational health, insurance and benefits administration industries.
Strong analytical skills with the ability to make data-driven decisions and build compelling business cases.
Systems thinker with a holistic view of the customer journey and product ecosystem.
Skilled in writing clear, detailed product specifications tailored to both business and technical audiences.
Ability to make pragmatic trade-offs to deliver high-quality features on time and with minimal bugs.
Experience in QA processes to ensure robust, cross-platform feature launches.
Capable of triaging bugs effectively and determining launch-critical issues.
5+ years of product management experience, ideally with exposure to digital pharmacy or healthcare products/services.
Solid understanding of Agile methodologies and the full product development lifecycle.
Excellent verbal and written communication skills.
Experience working on platform products with multiple integrations.
Technically fluent; comfortable working closely with engineering teams and understanding technical constraints.
Proficiency in English is required.

Skills

Digital product management
Operational readiness
Support
Analytics
Product operations
Organizational health
Insurance
Benefits administration
Analytical skills
Data-driven decision making
Business case development
Systems thinking
Customer journey mapping
Product ecosystem understanding
Product specifications writing
Agile methodologies
Full product development lifecycle
Verbal communication
Written communication
Platform product management
Technical fluency

Location

Hybrid

Work Type

Hybrid

Experience Level

5+ years of product management experience

Salary/Compensations

CAD $94,406.00 - 142,069.00

Benefits

Health and dental coverage
Retirement savings
Well-being support (up to $10,000 per year for mental health)
Competitive time off policy

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
Believes health care is a right, not a privilege, and is committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its unique integrated payer-provider ("payvider") model.
As a non-profit social enterprise without shareholders, it reinvests excess earnings to directly support underserved communities.
Through GreenShield Cares, positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management through scalable initiatives.
Culture is where purpose meets passion and performance, with teams working as one to deliver meaningful, measurable impact.
Believes a career should be meaningful, not just a means to earn a living.
Culture where everyone's voice is heard and valued.
Challenges the status quo and driven by people who have challenged theirs.
Provides a place where employees can be inspired, challenged, and rewarded.
Believes people are critical to overall success.
Inclusivity makes the organization stronger, smarter, and more informed.
Intentionally inclusive of diverse backgrounds, perspectives, and experiences enhances company culture to positively impact how communities are supported.
A career at GreenShield is about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in its teams and communities, and values the unique contributions made by all.
Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Information received relating to accommodation will be addressed confidentially.
Providing information gives GS consent to use personal information to assess suitability for specific positions, future opportunities or for personnel file.
Résumé will be held in strict confidence and will be viewed only by the Organization.
Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).