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About the Role
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues. You will lead the operations team to ensure every event shines with that signature sparkle that makes every event at Convene stand out.
Responsibilities
- Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
- Supervise the service team and support staff including setup, utilities, maintenance, and security
- Coordinate culinary service between the culinary team and service team
- Monitor inventory and keep culinary informed of accurate counts
- Enforce all rules and regulations and ability to carry out all safety and emergency programs
- Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
- Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
- Manage opening and/or closing inspection duties
- Maintain service cleanliness in front and back of the sit
- Ensure positive overall client satisfaction
- Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
- Adhere to basic hygiene procedures and grooming standards
- Lead and perform duties of service technician during shift
Requirements
- Minimum 2 years’ of progressive experience in a conference center or a related field
- Previous supervisory responsibility preferred
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
- Candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Skills
- Strong knowledge of service standards, and different service types
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Location
- London
Work Type
- Full-time
Experience Level
- Minimum 2 years’ of progressive experience
- Previous supervisory responsibility preferred
Benefits
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Professional development support
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
About the Company
- Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces.
- With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences.
- Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants.
- The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.
- Learn more at https://convene.com/
Equal Opportunity
- Convene is committed to building an inclusive and diverse workforce.
- We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.