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About the Role
As a Service Associate, you’ll be the welcoming face of our branch, providing exceptional service while embodying our HEART values. This role offers a clear path for career growth and professional development, helping you build a rewarding future with Five Star Bank.
Responsibilities
- Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care.
- Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments.
- Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease.
- Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions.
- Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.
- Answer incoming calls and greet walk-ins professionally and efficiently.
- Adhere to all regulatory, security, and audit standards.
- Participate in branch meetings and maintain working knowledge of current promotions and bank services.
Requirements
- High School Diploma or GED required.
- At least 1 year of customer service or cash handling experience.
- Exceptional attention to detail, time management, and communication skills.
- Comfortable navigating digital platforms and multitasking in a fast-paced environment.
- A collaborative team player who’s eager to learn, puts customers first and enjoys creating positive experiences.
- Ability to stand for prolonged periods.
- Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs.
- Ability to travel between office locations as needed.
- Extensive computer and phone usage.
- Ability to perform repetitive motions.
Skills
- Customer service
- Cash handling
- Attention to detail
- Time management
- Communication skills
- Digital platform navigation
- Multitasking
- Team player
- Computer usage
- Phone usage
Location
- Branch locations
Work Type
- Full-time
Experience Level
- 1 year of customer service or cash handling experience
Education Level
- High School Diploma or GED
Benefits
- 17 Days of PTO and 11 Company-Paid Holidays
- Medical, Dental, and Vision Insurance
- Health Savings and Flexible Spending Accounts
- Retirement Savings Accounts including Pension and 401(k) Plans
- Company-Paid Life Insurance and Disability Coverage
- Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
- Tuition Reimbursement and Employee Referral Program
- Wellness Reimbursement and Star Volunteer Program
- Employee Banking Perks
About the Company
- At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve.
- Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
- Clear advancement opportunities into roles such as Sales & Service Associate and Relationship Banker.
- Being in business for over 200 years.