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About the Role
This position is responsible for monitoring merchant activity through report analysis, transaction monitoring, and outbound calls to ensure compliance with the merchant processing agreement. The role involves holding questionable batches for investigation and communicating actions to stakeholders while maintaining positive client relationships. A thorough understanding of Microsoft products is required.
Responsibilities
- Review merchant websites for compliance.
- Make decisions on funds and evaluate merchant accounts posing organizational risk.
- Analyze credit, financial, and underwriting documentation.
- Determine required reserve amounts and releases.
- Manage chargeback knowledge.
- Conduct outbound verification calls.
- Educate merchants on processing guidelines and security measures.
- Communicate with merchants regarding exceptions, action plans, and risk solutions.
- Demonstrate knowledge of Card Brands' rules and regulations.
- Review portfolios for suspicious activity, investigate potential fraudulent merchant activity, mitigate losses, and collect outstanding funds.
- Resolve complex problems with minimal guidance.
- Independently manage multiple tasks, projects, and deadlines simultaneously.
- Utilize excellent verbal and written communication skills.
- Perform other duties as assigned.
Requirements
- 3+ years of financial services experience preferred.
- Fiserv/TSYS Systems knowledge preferred.
- Strong deductive reasoning skills to infer complete information from multiple sources.
- Ability to read and understand Personal and Business Credit Reports to assess merchant financial condition and ability to cover chargebacks or refunds.
- General ability to assess business and personal financials to hedge against potential financial exposure.
- Proficiency with Microsoft Office applications.
- Enjoy identifying patterns or recognizing aberrations and investigating clues.
- Willingness to take calculated risks and learn from mistakes.
- Speak clearly, poised, and convincingly.
- Write in a professional, succinct, polite, and on-point style.
- Convey difficult news compassionately to build long-term relationships.
- Demonstrate accuracy with attention to detail.
- Possess effective time-management skills.
- Adhere strictly to deadlines.
Skills
- Microsoft Office Suite
- Deductive Reasoning
- Financial Analysis
- Risk Assessment
- Communication (Verbal and Written)
- Time Management
- Attention to Detail
Location
- Calverton, NY
Work Type
- In person
- Office
- 8 hour shift
Experience Level
- 3+ years of financial services experience preferred
Salary/Compensations
- Competitive compensation
Benefits
- 401(k) with match
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Healthcare options, including medical, dental and vision
- Generous 401K plan
- Paid Time Off plan
About the Company
- Electronic Payments is an Equal Opportunity Employer.
Equal Opportunity
- Electronic Payments is an Equal Opportunity Employer.