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About the Role
This is a senior leadership role responsible for building and running the day-to-day operations of an experiential marketing and events agency. The role involves creating standardized, repeatable operating systems from project intake through delivery and close-out, leading through team leads and program managers, and ensuring the agency adheres to established standards.
Responsibilities
- Own and evolve the agency's operating framework and process across the full client and project lifecycle.
- Build Standard Operating Procedures (SOPs), workflows, and operating rhythms to ensure repeatable work.
- Enforce standardized project setup, scoping, staffing, and tracking.
- Own project delivery across pitch, execution, close-out, and follow-up.
- Ensure consistent project execution to provide clients with clarity and consistency.
- Manage team delivery on time and on margin.
- Own hours forecasting and capacity planning across proposal, project, and support teams.
- Plan staffing ahead of upcoming work.
- Own project profitability, ensuring accurate budgeting, change order management, and real-time margin tracking.
- Identify areas of margin loss and use insights to improve pricing and planning.
- Develop metrics, dashboards, and reporting for real-time leadership visibility into project health, hours burn, margin, and operational risk.
- Surface risks early and drive corrective actions.
- Own the weekly operating cadence across functions, reporting priorities, owners, and outcomes to leadership.
- Ensure the business meets commitments, with gaps surfaced and resolved.
- Raise appropriate issues for leadership decision.
- Develop team leads with clear expectations, scorecards, and regular coaching.
- Raise the standard for how leads plan, own their areas, and bring forward solutions.
Requirements
- 8-10+ years in operations leadership in a deadline-driven, client-service business (agency, production, events, or similar).
- Experience building operating systems and ensuring team adoption.
- Ability to get into the detail and work within the operational flow.
- Willingness to build the operational machine.
- Ability to hold the line on standards and address gaps directly.
- Raise issues requiring leadership attention.
- Strong capacity and resource planning skills.
- Proficiency in project profitability management.
- Experience building KPIs and scorecards tied to efficiency, profitability, and scale.
- Experience developing managers into leaders.
- Ability to lead through others.
- Capacity to hold a standard across a distributed team.
- Clear, direct communicator who leads with follow-through.
- Experience running or adapting a formal operating system such as EOS (a plus).
Skills
- Operations leadership
- Operating system development
- Process standardization
- Workflow design
- Project lifecycle management
- Capacity planning
- Resource planning
- Project profitability management
- Budgeting
- Change order management
- Margin tracking
- Metrics development
- Dashboard creation
- Reporting
- Risk management
- Performance management
- Cadence management
- Accountability
- Team development
- Coaching
- Communication
- Follow-through
- EOS (a plus)
Location
- Remote (US)
Work Type
- Full-time
- Remote
Experience Level
- Senior leadership
- 8-10+ years
Salary/Compensations
- $180,000 to $200,000
- performance bonuses
Benefits
- Health insurance
- Dental insurance
- Life insurance
- 401(k) with company contribution
- Paid time off
- Sick days
- Holidays
About the Company
- TH Experiential is an experiential marketing and events agency with a 20-year history.
- Builds immersive brand worlds for global clients.
- Is in a growth stage, scaling the team and the business.