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About the Role
Arlo is rebuilding health insurance for small businesses by making sure as much of every premium dollar as possible goes to care instead of the system around it. AI is the foundation that makes this work, used across underwriting, operations, clinical programs, and member experience. As a Member Advocate, you will be the first point of contact for members, responding to questions and concerns with empathy and professionalism across text, email, and live messaging. You will take ownership of each interaction, helping members navigate their health insurance, benefits, and claims from start to finish. Your goal is to ensure every member feels heard, supported, and confident in their care.
Responsibilities
- Deliver fast, thoughtful chat-based support that builds trust and confidence.
- Take ownership of problems, drive them to resolution, and follow through with clear communication.
- Work with internal teams to surface insights and improve systems and workflows.
- Identify patterns, inefficiencies, or recurring questions and contribute to better tools, resources, and documentation.
Requirements
- 1-3 years of customer service experience in a health plan/health insurance environment
- Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly, and empathetically.
- Comfort using multiple channels and tools (e.g., CRM systems, chat platforms, text, and email support).
- Detail-oriented and organized, with strong follow-through and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience.
- Passion for helping people and improving the healthcare experience.
- Availability to work an 8 hour shift within the timeframe of 8:30 AM – 6:00 PM Eastern Time.
Skills
- Customer service
- Health plan/health insurance
- Written communication
- Verbal communication
- CRM systems
- Chat platforms
- Text support
- Email support
- Detail-oriented
- Organization
- Follow-through
- Problem-solving
- Task management
- Care management
- Clinical care coordination
Location
- Eastern time zone
- Central time zone
Work Type
- Full-time
Experience Level
- 1-3 years
Salary/Compensations
- Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.
Benefits
- High ownership
- Real responsibility from day one
- High-trust team empowers you to run with big problems and shape core parts of the company.
- Join an important mission
- Work directly influences how people access care and improves lives at scale.
- Growth & expansion opportunities
- New challenges
- Bigger opportunities
- Rapid career velocity
- Apply AI to a problem that matters
- High pace
- High collaboration
- Velocity
- First-principles thinking
- Team that works closely, openly, and with ambition.
About the Company
- Arlo is rebuilding health insurance for small businesses from first principles: making sure as much of every premium dollar as possible goes to care instead of getting absorbed by the system around it.
- We use AI across underwriting, operations, clinical programs, and member experience to build an insurer that becomes more efficient as the technology improves.
- We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners.
- Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.
Equal Opportunity
- Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.