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About the Role
ARS-Rescue Rooter is seeking an experienced HVAC or Plumbing Dispatcher to join their service center team in Austin. This role is crucial for ensuring efficient technician dispatch and prompt customer service.
Responsibilities
- Ensure service technicians are dispatched efficiently and customer needs are met promptly.
- Manage call flow from the service platform, coordinate scheduling, and guide field teams throughout the day.
- Utilize strong communication and local area knowledge to succeed in the role.
Requirements
- Prior dispatch, scheduling, or call center experience.
- Previous HVAC/Plumbing dispatch experience preferred but not required.
- Proficiency in Microsoft Office and multi-line phone systems.
- Familiarity with local geography to support route planning.
- Must report daily to the office.
- Flexibility to work assigned shifts and weekend rotations.
- Must pass background check and drug screening.
Skills
- Communication
- Local area knowledge
- Microsoft Office
- Multi-line phone systems
- Route planning
Location
- Austin
Work Type
- Full-time
- Onsite
Experience Level
- Experienced
Salary/Compensations
- $20-$23 per hour
Benefits
- Weekly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental
- Vision
- HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Clean office environment with strong team culture
- Career growth within a national service network
About the Company
- ARS is the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 50 years of experience.
Equal Opportunity
- ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.