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About the Role

The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and accurately records assigned tasks and incidents.

Responsibilities

Observe and report on all assignments.
Maintain accurate records and communicate using radio equipment.
Record and report any unsafe conditions while patrolling hotel property.
Ensure protection and preservation of hotel, guest, and employee property.
Maintain a professional attitude and appearance.
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist guests and associates with safety, security, and hotel operations.
Initiate and follow up with investigations of crimes committed against property and persons.
Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements are completed promptly.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
Maintain accurate records while performing basic duties including camera monitoring, shift activity log, codebook, and employee/guest interactions.
Monitor and distribute visitor and vendor access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests requiring privacy when entering/exiting the hotel through heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitoring security of building doors, service areas, delivery areas, and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Perform other duties as assigned.

Requirements

Previous experience as a Loss Prevention Officer is strongly preferred.
Must be able to stand and walk for the entire shift.
Must be able to communicate effectively by telephone, email, radio, and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to stand & walk for up to 4 hours in length.
Must be able to bend, stoop, squat, and stretch to perform daily tasks.
Must be able to lift items weighing in excess of 15 lbs. routinely.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Must be able to remain calm and professional during stressful situations.
Must be able to work overnight shifts, weekends, and holidays.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Skills

Radio communication
Report writing
Basic computer knowledge
First Aid
CPR
Alarm system monitoring
Safety procedures
Emergency response
Investigation
Guest service

Location

Austin, Texas

Work Type

Overnight
Full-time

Experience Level

Preferred previous experience as a Loss Prevention Officer

About the Company

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand.
Joining our team means becoming part of a culture built on respect, gratitude, and empowerment.
Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies.
From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive.
If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.