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About the Role
We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Greet every guest with a smile and maintain eye contact
- Maintain a courteous and gracious professional demeanor
- Maintain high standards of personal appearance and grooming, adhering to the proper dress code
- Establish and maintain good communication and teamwork with colleagues and other departments
- Supervise daily front office functions to ensure courteous and professional guest service levels
- Resolve guest complaints satisfactorily
- Coordinate daily group arrival/departure preparation, special requests, room assignments, and guest amenity programs
- Assist in scheduling front office staff appropriate to forecasted business levels
- Follow up with front office staff on daily shift and individual duties
- Provide verbal instruction and guidance compliant with company policies and standards
- Support and comply with hotel and company policy regarding accounting, purchasing, credit, and cash handling
- Maintain front office/lobby appearance while on duty
- Maintain proper collateral and supply inventory
- Coordinate guest relocation when necessary
- Maintain proper operation of all aspects of the Property Management System
- Understand all fire/safety procedures and provide necessary assistance during emergencies
- Participate in scheduled departmental and administrative meetings
- Play an active role in recruitment, interviews, onboarding, and training
- Play an active role in your department's development and engagement
- Adhere to all standards of operations, policies, procedures, manuals, memos, and verbal instructions
- Be familiar with all safety and emergency procedures, including OSHA requirements
- Attend relevant meetings
Requirements
- Three (3) years related experience in hospitality or service industry preferred
- Strong communication skills
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem solving abilities
Skills
- Communication skills
- Teamwork
- Guest service
- Problem solving
- Computer Proficiency
- Microsoft Office
- Opera PMS
Experience Level
- Three (3) years related experience in hospitality or service industry preferred
Education Level
- High School diploma or general education degree (GED)
Benefits
- Free food & snacks
- Health insurance
- Help or transport service
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Medical/Dental/Vision eligible 1st day of the month following hire date
- Short Term Disability eligible 1st day of the month following hire date
- 401k
- Employee Assistance Program
- 10 Holidays
- Complimentary Parking
- Complimentary Daily Meals
- Public Transportation assistance
About the Company
- More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture.
- Each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.
- The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.
- The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
Equal Opportunity
- We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.