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About the Role
This role is responsible for owning technical delivery across Engineering, Product, Design, and Data functions. The position involves managing vendor contracts, budgets, quarterly planning, and delivery reporting to Directors and Executives. It also includes supporting Technical Delivery Managers and reporting to the Chief Technology Officer. The role is crucial in embedding good working practices within a newly formed and growing function, collaborating with various departments, and utilizing AI for outcome delivery.
Responsibilities
- Own relationships with external vendors and agencies, including contracts, financials, account management, and delivery reporting.
- Plan contractor resource allocation.
- Manage EPDD budgets with Finance, including CapEx reporting, headcount, and resourcing.
- Run the quarterly and annual planning process for EPDD, including capacity planning.
- Build and continuously improve Exec-level reporting on delivery across all squads and agency partners.
- Act as the main point of contact for programme status and surface risks early.
- Manage and support Technical Delivery Managers, assisting with squad-level delivery, ceremonies, and blockers.
- Support hiring across the wider EPDD team.
- Grow and embed the Delivery function, turning new ways of working into everyday practice.
- Translate business needs into clear, product-focused delivery plans with EPDD teams and business owners.
- Programme manage cross-functional initiatives led by EPDD.
- Help the business understand and prepare for the impact of change.
Requirements
- Extensive experience coordinating and delivering large, multi-team programmes in a product and tech-led organisation.
- Experience in a role such as Head of Delivery, Delivery Lead, or Programme Manager.
- Comfortable in agile, hybrid, or more traditional delivery environments.
- Background engaging and influencing stakeholders at every level.
- Credibility and calm authority to take on high-visibility initiatives and build trust quickly.
- Experience owning external vendor and agency relationships, including contracts and financials, as well as delivery coordination.
- Confidence using data and tooling such as Jira, Confluence, engineering metrics platforms, and roadmap software to build reporting.
- Ability to stay close to the detail in a small, growing function.
- Experience turning high-level direction into action and embedding change.
- Ability to find ways to unblock problems and know when to escalate.
- Clear communication and strong people skills.
- Experience bringing diverse teams together around shared goals.
- Ability to handle ambiguity, challenge, and change with resilience and empathy.
- Experience using AI effectively to improve how work gets done would be a bonus, but is not essential.
Skills
- Jira
- Swarmia
- Excel
- Claude
- Confluence
- Engineering metrics platforms
- Roadmap software
Location
- Leicestershire
- London, Holborn
Work Type
- 13-month fixed-term contract
- Hybrid working
- Flexible hours
Experience Level
- Head of Delivery
- Delivery Lead
- Programme Manager
Benefits
- 25 days annual leave plus public holidays
- An additional day off for your birthday
- A Moments that Matter day
- Buy and sell holiday scheme of up to 5 days
- A volunteering/fundraising day
- Annual company bonus scheme
- Your own Blue Light Card and exclusive access to thousands of discounts
- Personal growth fund of £450 per year
- Private Medical Insurance that includes cover for pre-existing conditions
- Auto-enrolment pension scheme via salary sacrifice
- Enhanced Maternity, Partner, Adoption and Shared Parental Leave
- Healthcare cash-back plan
- Colleague Assistance Programme – 24/7 confidential support
- EV charging and free parking onsite at HQ
- Relaxed dress code and modern office space
- On-site gym including free HIIT and stretch classes at HQ
About the Company
- Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving.
- We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact.
- We take ownership, move fast, and work shoulder to shoulder to build something special.
Equal Opportunity
- Blue Light Card is an equal opportunities employer.
- We’re committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
- We make recruiting decisions based on your experience and skills.
- In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.