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About the Role
The Post Trade Management team investigates and resolves post-execution payment queries, liaising with correspondent banks globally to ensure timely query resolution and uphold client experience. This role focuses on FX, MM, and client MT103 payments, requiring communication with stakeholders across diverse regions.
Responsibilities
- Handle post-execution payment inquiries by providing prompt and precise updates to correspondent banks and clients in various regions.
- Produce and present unsettled trade reports, highlighting failed FX settlements to stakeholders across the organisation.
- Regularly interact with Relationship Bankers to update on progress of queries.
- Investigate Nostro account breaks and ensure timely reconciliation.
- Ensure prompt response to and resolution of incoming client queries.
- Confirm receipt of incoming client funds.
- Generate and distribute daily payment reports to relevant teams.
- Maintain records of team activity for monthly reporting.
- Set-up and maintenance of Client Settlement Instruction.
Requirements
- Educated to A level standard or similar demonstrable experience.
- 3 years + experience in Payment Investigations or similar role within Banking Operations.
- Strong working knowledge of SWIFT payments and investigations, particularly MT1XX and MT2XX series.
- Prior exposure to Foreign Exchange processes and settlement flows.
- Demonstrated experience in managing relationships and resolving queries across a global network of correspondent banks and internal stakeholders.
Skills
- French language skills would be desirable.
- Spanish language skills would also be advantageous.
- Familiarity with ISO20022 message types highly advantageous.
Location
- UK
Work Type
- Hybrid working
Experience Level
- 3 years + experience
Education Level
- A level standard or similar demonstrable experience
Salary/Compensations
- Competitive Annual Leave
- Discretionary Bonus
Benefits
- Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
- Life Assurance – 4 times annual salary
- Group Income Protection
- Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
- Benefit Hub
- 2 Volunteering Days
About the Company
- Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology.
- We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it.
- Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points.
- Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.
- Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.