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About the Role
The Technical Service Engineer serves as the primary liaison between internal teams and field staff, providing technical support, training, and customer assistance while maintaining safety and compliance. Approximately 60-70% of the work is office-based, with 30-40% travel for hands-on support, training, and field investigations.
Responsibilities
- Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
- Assist with on-site visits to observe installations, deliver introductory training, and support product demonstrations.
- Learn product designs, applications, and industry requirements to confidently explain product use.
- Document support calls, questions, and solutions to help build team knowledge and improve processes.
- Work with management to support product investigations and follow up on reported issues.
- Contribute to updating training materials and help present training sessions for customers and internal staff.
- Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
- Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
- Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
- Comfortable with regular travel for training and site visits.
Requirements
- Frequent domestic travel required, infrequent international travel.
Skills
- Microsoft Office and CAD software
- Strong communication skills
- HVAC/R and plumbing, contracting, and industry experience
Location
- Portland
Work Type
- Permanent
- Office-based
- Travel required
Experience Level
- 2-6 years of relevant experience with HVAC/R
Education Level
- AS Engineering or equivalent through relevant work experience
About the Company
- Gastite delivers innovative solutions through our core values of safety, quality, people, and customers.
- We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Equal Opportunity
- All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
- We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.