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About the Role

Arch Telecom's Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. MAs immerse themselves in meaningful connections with customers by building and deepening relationships, continuously working to uncover customer needs and educate, demonstrate, and recommend device and service solutions. This is a learning role, preparing associates for promotion to Mobile Expert upon training completion.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions beyond basic device and service plans.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate coverage, plans, services, and how Arch Telecom redefines wireless.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Digital tools proficiency
Communication
Problem-solving

Location

Kingston, NY

Work Type

Full Time (40 hours)
Part Time (20+ hours)

Experience Level

6 months of customer service and/or sales experience
Retail environment experience preferred

Education Level

High school degree or GED

Salary/Compensations

$16.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Discounted T-Mobile Wireless Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

National Wireless Preferred Retailer for the #1 Mobile provider in the country.
Operates 200+ retail stores across the U.S.
Provides superior service and quality wireless products featuring the latest technology since 1993.
Recognized leader in the wireless retail industry.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!