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About the Role
NASCO is seeking a Sr. Product Owner to join the Product Management team. This role will drive the discovery and delivery of AI-enabled solutions, partnering across multiple product portfolios to accelerate modernization, improve business outcomes, and create customer value. The Product Owner will manage the product backlog, create user stories, and act as the liaison between the Product Delivery team and business leaders, ensuring business needs are met through development efforts.
Responsibilities
- Creates and drives an execution plan for the Product Roadmap.
- Translates the Product Strategist’s roadmap (epics) into clearly defined feature sets & requirements, establishing goals and priorities per release.
- Works with the Product Strategist to maintain the Product Roadmap and help determine the sequence features should be developed and released to customers.
- Prioritizes backlog and product requests from multiple sources to deliver the most value to the organization.
- Represents the ‘Voice of the Customer’ internally, serving as internal subject matter expert for development team.
- Communicates with current and potential customers on a regular basis to understand their processes and needs as they change over time, transposing those into requirements.
- Leads customer advisors in product governance sub-committees.
- Develops and maintains user personas.
- Leads feature design, user interaction, requirement definitions, acceptance criteria, and prioritization to internal Development, QA, Architecture, and Security teams.
- Produces user personas, user stories, work-flows, prototypes, designs, data maps, and/or process maps to document the functionality and operation of all features, enhancements and new offerings for development teams.
- Works with engineering to identify non-functional requirements and enabler stories; sequencing them appropriately into releases.
- Works with QA team member(s) to identify test cases for automated testing.
- Maintains, manages, and prioritizes a well-groomed product backlog to support multiple Product Delivery teams.
- Participates in agile and development ceremonies, assisting Scrum Master or Project Manager in Sprint reviews.
- Communicates both what is to be developed and why to Product Delivery teams; answering questions to clarify requirement and acceptance criteria.
- Works with business customers and NASCO’s User Acceptance Testing team to conduct testing prior to and during development to ensure product functionality is aligned to user needs and will delight customers.
- Demonstrates latest iteration to customers (pre-release) and gathers feedback.
- Manages entire release lifecycle from Sprint 0 to launch; inspecting progress of every sprint, accept or reject work, and explain why.
- Determines if product is ready to release, ensuring scope & quality of the release.
- Develops and implements GA and readiness plans.
- Provides technical details and works closely with technical writers, training and marketing to develop market facing content and product documentation that reflect product enhancements and new feature benefits.
- Supports go-to-market enablement activities such as go-live training.
- Manages scope and development forecasts to approved budget.
- Captures, tracks and manages identified budget issues.
- Ensures product feature implementation stays within acceptable cost of goods sold.
- Communicates project status to key stakeholders; identifies and escalates risks in scope, cost, and timing.
- Translates business strategy to internal teams.
- Manages vendor / partner technical relationships.
Requirements
- Ability to use AI appropriately in the day-to-day work.
- Must have a proactive work ethic, desire to challenge the status quo, and an attitude that focuses on the voice of the customer.
- Sharp analytical and problem-solving skills.
- Excellent oral and written communication and presentation skills required, including representing NASCO externally to our clients and the market.
- Ability to conceptualize, negotiate and work with peers, Product Delivery teams and management.
- Proven ability to influence cross-functional teams without formal authority.
- Demonstrated success defining and launching excellent products.
- 10 years of experience as product owner, in product management or related functions.
- 5+ years Business Analysts experience crafting detailed product requirements.
- 10 or more years claims processing experience.
- Bachelor’s degree in business, computer science, information technology, healthcare, or equivalent professional experience required.
- Technical background with expertise and experience in SAFe/Agile/Waterfall development methods.
- Experience in iterative and user-centric design practices to identify and collaborate on the best customer experience with the products.
- Experience with design thinking practices to identify and collaborate on pain points and opportunities in the marketplace.
- 3 years’ experience working in healthcare IT.
- Must have legal authority to work in the US.
Skills
- AI
- Product Management
- Product Delivery
- Agile
- SAFe
- Waterfall
- User-centric design
- Design thinking
- Claims processing
- Business Analysis
- Product Backlog Management
- User Story Creation
- Customer Relationship Management
- Stakeholder Management
- Release Planning
- Requirement Gathering
- Cross-functional Team Leadership
- Communication
- Problem-solving
- Analytical Skills
Location
- Remote
Work Type
- Fully Remote
- Full-time
Experience Level
- Senior
- 10+ years
Education Level
- Bachelor's degree in business, computer science, information technology, healthcare, or equivalent professional experience
Benefits
- Fully remote work
- Work/life balance
- Savings on commuting and work clothing
- Increased time for personal activities
- Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
- Telehealthcare – for Medical and Behavioral visits
- Generous PTO with buy/sell options
- 9 Company holidays, a floating day off, and a day off for volunteering
- Employee Assistance Program
- Wellness program - earn insurance discounts or credit towards health-related items
- 401K Plan with employer matching contributions
- Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
- Bonus and Recognition programs
- Tuition Assistance
- Consultation with financial planner
- Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
- Group Discount programs - mobile, technology services, etc., to help you save money
- E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
About the Company
- NASCO is looking for a skilled Sr. Product Owner to join the Product Management team to partner across multiple product portfolios, driving the discovery and delivery of AI-enabled solutions that accelerate modernization, improve business outcomes, and create customer value.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
- We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.