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About the Role

Nord Anglia International School New York is seeking a warm, professional, and highly organized Front Desk Receptionist to be the welcoming face of our school. This role is crucial for creating a positive first impression and ensuring the school operates safely, efficiently, and smoothly. It combines exceptional customer service with front office administration, visitor management, communication, and practical support.

Responsibilities

Greet students, families, staff, and visitors courteously, warmly, and professionally.
Answer, screen, and route incoming telephone calls, responding to general inquiries promptly and accurately.
Provide clear information and direct complex inquiries to the appropriate staff member.
Maintain a tidy, organized, and welcoming reception area.
Build positive relationships with families and visitors.
Manage visitor access, sign-in/sign-out procedures, and visitor badges in coordination with security.
Maintain accurate visitor and contractor records.
Follow safeguarding, child protection, health and safety, and emergency procedures.
Support arrival, dismissal, and high-traffic periods to ensure student safety.
Maintain discretion and confidentiality when handling sensitive information.
Coordinate incoming and outgoing mail, packages, and courier deliveries.
Provide clerical support including data entry, filing, copying, printing, and scanning.
Support attendance and student sign-in/sign-out processes.
Assist with room bookings, school events, and parent meetings.
Maintain reception area supplies and report facilities or equipment issues.
Provide administrative support to the Principal, leadership team, and school office.
Monitor shared reception or general school email accounts and route messages.
Communicate routine school information clearly via telephone, email, and in person.
Collaborate with colleagues to ensure consistent front desk coverage.
Assist with special events, open houses, and parent events.
Undertake other reasonable duties and special projects to support school operations.

Requirements

High school diploma or equivalent required.
At least two years of experience in reception, front office, customer service, or a comparable administrative role preferred.
Excellent interpersonal and verbal communication skills with a warm, confident, and professional manner.
Strong organizational skills and the ability to manage multiple priorities accurately in a busy environment.
Sound judgment, discretion, and the ability to handle confidential information appropriately.
Strong written communication skills and attention to detail.
Confidence using standard office equipment and digital systems, including Microsoft Office / Microsoft 365.
Ability to learn school systems, visitor management platforms, and student information systems.
Reliable, punctual, and able to work collaboratively as part of a small, close-knit team.
Previous experience in a school, education, hospitality, or other service-focused environment is preferred.
Experience supporting visitor access, attendance, events, or front-office operations is preferred.
First Aid / CPR training or willingness to complete relevant training if required.
A genuine interest in working in an international school community and supporting children and families.
Must be legally authorized to work in the United States.
Successful completion of all required background screening, reference checks, and safeguarding requirements.
Commitment to safeguarding and promoting the welfare of children.
Ability to perform essential functions of the role with or without reasonable accommodation.
Ability to communicate effectively in person, by telephone, and through electronic platforms.
Ability to operate standard office equipment.
Ability to move around the school building as required.

Skills

Interpersonal skills
Verbal communication skills
Organizational skills
Written communication skills
Attention to detail
Microsoft Office / Microsoft 365 proficiency
Customer service
Front office administration
Visitor management
Communication
Safeguarding
Child protection
Health and safety
Emergency procedures
Data entry
Filing
Copying
Printing
Scanning
Room bookings
Event support
Mail coordination
Package handling
Courier management
Clerical support
School systems
Visitor management platforms
Student information systems

Location

New York

Work Type

On-site
Term Time Only

Experience Level

At least two years of experience preferred

Education Level

High school diploma or equivalent required
College coursework or additional administrative training is advantageous

Salary/Compensations

$30,000 (part-time position)

Benefits

30% school fee reduction

About the Company

Nord Anglia Education is the world’s leading premium schools organisation with over 90+ international schools globally.
We provide outstanding education to over 90,000 students from preschool through to the end of secondary education.
Our schools are united by a philosophy of ambition for our students, our people, and our family of schools.
We create unique opportunities for students and staff through collaborations with The Juilliard School, MIT, and King’s College London.
Nord Anglia International School New York (NAISNY) offers a global education for students aged 2-14, based on the English National Curriculum.
NAISNY has a strong ambition to grow, with a vision to empower its diverse community.
The school offers excellent facilities for academics, sports, and creative arts.
NAISNY provides opportunities to work with engaged students and collaborate with teachers across the Nord Anglia family.
Students and staff benefit from unique New York City opportunities, including collaborations with UNICEF and Juilliard.

Equal Opportunity

At Nord Anglia Education, we are committed to providing a world-class, safe, happy environment in which children and young people are able to thrive and learn.
We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender or culture.
All post holders in regulated activity are subject to appropriate national and international vetting procedures including satisfactory criminal record checks.