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About the Role
Provides support to Life Time's members and clubs by delivering best-in-class experiences through an omnichannel of live chat, inbound phone calls, and inbound emails. Responds to member account and billing inquiries, processes outstanding balances, assists with membership changes, resolves service issues, updates payment information, and records information in Life Time's Member Management and CRM Systems. Upholds policies, procedures, and guidelines that pertain to or affect members and membership processes. This position is expected to work 36 hours per week over four days.
Responsibilities
- Supports members via incoming live chat, phone calls, and emails.
- Answers membership-related questions.
- Troubleshoots account issues.
- Resolves billing issues.
- Collects payments.
- Processes membership changes.
- Updates payment information.
- Researches the root of problems.
- Follows up with team members/members to ensure issues are resolved.
Requirements
- High School Graduate or Equivalent.
- 1-2 years of administrative support or customer service experience.
- Excellent customer service skills.
- Excellent problem-solving skills.
- Excellent conflict resolution skills.
Skills
- Customer service
- Problem-solving
- Conflict resolution
- Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Graduate or Equivalent
Salary/Compensations
- $26.00 - $34.50 per hour
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
About the Company
- Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual.
Equal Opportunity
- We remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.