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About the Role
The Title Specialist is responsible for the daily processing of vehicle titles, ensuring compliance with state and local regulations and company policies. This role involves answering customer questions, providing support, and facilitating a positive customer experience by offering solutions. The specialist will maintain accurate records, update customers on file status, and interact with various levels of customers, acting as the face of the company.
Responsibilities
- Efficiently and accurately identify and analyze vehicle title/ownership documents within company guidelines.
- Provide excellent customer service to all internal and external customers.
- Process vehicle titles in accordance with state guidelines.
- Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.
- Communicate with customers via email or verbally to handle title issues daily.
- Build relationships and develop a professional rapport with DMV and sellers.
- Maintain title bin filing as necessary.
- Perform other duties as assigned.
Requirements
- High school diploma.
- Two years of customer service experience.
- One year of vehicle title processing experience.
- Computer proficiency (MS Office Word / Suite).
- Typing speed of 45 words per minute.
- Basic 10 Key proficiency.
- Excellent customer service skills and attitude.
- Excellent communication skills - verbal and written.
- Ability to work under pressure and meet time-sensitive deadlines.
- Ability to multi-task.
- Ability to work independently with little supervision.
- Ability to view a computer screen for a significant portion of the work day.
- Strong attention to detail.
- Numeric and alphabetic filing skills are mandatory.
- Ability to work overtime schedule as needed.
- Occasional overtime as needed.
Skills
- Title knowledge of local and surrounding states (preferred).
- Notary license (preferred).
- Bilingual (a plus).
Work Type
- Full-time
Education Level
- High school diploma
Salary/Compensations
- $25.75 - $28.98
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
About the Company
- Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world.
- Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.
- We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
- At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration.
- By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
- We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Equal Opportunity
- E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
- Right to Work