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About the Role
The Executive Assistant will provide seamless executive support to the Global Co-Head of Investments and at least two other senior Managing Directors in our London office. This newly created role is established to professionalize and modernize administrative support across the EMEA region, acting as a trusted partner and gatekeeper.
Responsibilities
- Provide senior-level executive assistance.
- Manage and prioritize diaries across multiple time zones, resolving scheduling conflicts.
- Act as the first point of contact for internal and external stakeholders.
- Prepare briefing materials, background notes, and agendas for meetings.
- Arrange complex domestic and international travel, including flights, accommodation, and visas.
- Prepare detailed itineraries and provide real-time support for travel changes.
- Screen and prioritize communications, and follow up on action items.
- Take accurate minutes at meetings and track follow-up actions.
- Organize internal meetings, client meetings, and support corporate events.
- Coordinate visits by overseas executives and VIP guests.
- Build strong working relationships with executive team assistants, department heads, and external partners.
- Coordinate with Human Resources, Finance, Legal, and Compliance on administrative matters.
- Maintain organized and confidential filing systems.
- Process expense claims accurately and on time.
- Support ad hoc projects and special assignments.
- Help create a positive, inclusive, and well-organized workplace culture.
- Lead, coach, and manage the performance of the EMEA administrative support team.
- Own recruitment, onboarding, workload allocation, and career development for the team.
- Foster a collaborative, high-performing team culture aligned with firm values.
- Address behavioral, cooperation, and underperformance issues directly and promptly.
- Define and implement clear service delivery expectations, coverage models, and quality standards for administrative support across EMEA.
- Establish consistent processes for task allocation, prioritization, and executive coverage.
- Act as the escalation point for stakeholders when service levels are not met.
- Review and modernize ways of working across the support team.
- Champion the adoption of AI tools and other technology to increase efficiency.
- Benchmark the EMEA support model against best-in-class practice and lead initiatives to upgrade the service offering.
Requirements
- Significant experience (typically 8+ years) as an Executive Assistant, including experience supporting senior leaders in a professional or financial services environment.
- Proven experience managing, leading, or mentoring a team of administrative or support staff.
- Track record of setting and improving service standards within a support function.
- Experience operating across multiple European or EMEA offices/cultures is a plus.
- Private markets experience is a plus.
- Experience introducing new tools, technology, or process improvements, including AI-enabled ways of working, is highly desirable.
Skills
- Strong people leadership skills.
- Confidence and emotional intelligence to manage performance and interpersonal issues.
- Excellent judgment and discretion.
- Proven ability to manage complex, fast-changing schedules across multiple time zones.
- Ability to act with precision, timeliness and prioritize.
- Polished, professional communication style.
- Proactive, solutions-oriented, and calm under pressure.
- Critical thinker with an ability to analyze information.
- Working knowledge of expense management systems (Workday preferable).
- Highly organized, with the ability to design and implement scalable processes.
- Comfortable acting as a change agent.
Location
- London
Work Type
- Full-time
Experience Level
- 8+ years
Benefits
- Healthcare coverage
- Mental health resources
- Health & fitness reimbursement program
- Wellness Rewards Program
- Tuition and certification reimbursement programs
- Continual education and development trainings
- Paid time off to volunteer
- Compensation for referring qualified candidates
- Adoption reimbursement program
- Paid time off for new parents and newlyweds
- Travel support for nursing parents
- Contribution to retirement programs
- Employee stock purchasing plan
About the Company
- Hamilton Lane is a global leader in private markets.
- As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access.
- We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East.
- We have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.
Equal Opportunity
- Hamilton Lane is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
- As a registered investment adviser, employees of Hamilton Lane may be subject to certain limitations on political contribution and personal investment activities.