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About the Role

Rose Associates is seeking a dedicated and detail-oriented Assistant Community Manager to support the Community Manager in day-to-day operations, resident relations, and administrative tasks for their multifamily properties.

Responsibilities

Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
Liaise between ownership and residents, including drafting and distributing resident communications.
Foster positive relationships among residents, management, and building staff.
Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.
Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates and review contracts, provide recommendations for modifications and coordinate vendors for repairs as necessary.
Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.
Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals.
Supervise programs for resident retention and collaborate with internal departments.
Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Position may be required to perform duties outside their normal responsibilities as needed.
Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present.
Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position.
Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities.
The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work.

Requirements

Minimum of 3 years of multifamily leasing and/or assistant community management experience.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
All active license holders must register their license with Rose Associates upon hire.
Work authorization (required)
Must be available to work weekends (Saturdays and Sundays)

Skills

Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting, and reporting.
Exceptional communication skills

Location

New York City

Work Type

On-site
Full-time

Experience Level

3+ years

Education Level

Bachelor’s degree in business, marketing, real estate, or finance is preferred.

Salary/Compensations

$70,000 - $75,000

Benefits

Significant incentive pay
Full benefits packages

About the Company

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating leading properties in urban markets from Philadelphia to Boston.
Their dynamic services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
They partner with private owners and institutional investors globally to develop and operate iconic assets.
Rose Associates relies on technology and deep expertise to outperform the market in operating over 30,000 units across approximately 250 properties.
For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform.
Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
Today a woman-owned business led by CEO Amy Rose, they are committed to a corporate culture of belonging and inclusion.
As they expand across the Northeast, Rose is providing opportunity for team members to grow their careers in an environment of respect and support.

Equal Opportunity

Beware of Recruitment Fraud: All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.