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About the Role
Serves patients and visitors by greeting them in a friendly and welcoming manner, completing and updating required information, collecting payments, and providing requested information. Discharges patients after their appointment, providing pertinent information and scheduling follow-up appointments.
Responsibilities
- Check-in patients, including updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents and health questionnaires.
- Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
- Verify patient insurance through Batch Eligibility or on demand.
- Contact patients whose insurance is not active or PCP is not appropriate.
- Post patient charges and payments.
- Complete charge and payment reconciliation.
- Scan and upload documents in the Document Management system.
- Sort and deliver mail and PA documents received by courier.
- Maintain a clean work area and patient waiting area.
- Participate in staff and educational meetings.
Requirements
- A minimum of 1 year experience in a medical office setting is preferred.
- Driver's license must be active and valid upon hire and for the duration of employment.
- Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
- Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
- Ability to read, comprehend, and follow oral and written instructions.
- Knowledge of computer and medical terminology is desired.
- Ability to interact effectively and supportively with staff and maintain professional working relations.
- Ability to provide excellent customer service, greeting and receiving patients/visitors professionally and friendly.
- Maintain professional and excellent phone skills and etiquette, speaking clearly and concisely.
- Use good judgment and maintain patient confidentiality.
- Ability to file alpha and numerically.
- Experience in using a computer system, scanner, printer, fax, etc.
- Adhere to all organizational information security policies and protect sensitive information including ePHI and PHI in accordance with policy, Federal, State, and local regulations.
Skills
- Grammar
- Spelling
- Verbal communication
- Written communication
- Computer proficiency
- Medical terminology
- Customer service
- Phone etiquette
- Filing (alpha and numerical)
- Operating computer systems
- Scanning
- Printing
- Faxing
Location
- Office
- Remote/Telework
Work Type
- Patient-facing
- Indoor Work
- Float staff assigned to multiple designated office locations
Experience Level
- 1 year experience in a medical office setting preferred