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About the Role

This position is critical to driving online revenue growth, enhancing customer engagement, and delivering an exceptional digital shopping experience.

Responsibilities

Manage the day-to-day operation of the e-commerce website, ensuring optimal performance, usability and customer experience.
Maintain a visually engaging and conversion-focused online storefront.
Monitor website functionality and work with technical teams to resolve issues and implement improvements.
Oversee product merchandising, promotions and customer journeys across the platform.
Upload and maintain large volumes of product data, including SKUs, descriptions, specifications and imagery.
Ensure product information is accurate, consistent and fully optimised.
Manage online product assortments, pricing updates and promotional offers.
Maintain high standards of data integrity across all online product listings.
Develop and execute digital marketing campaigns to drive traffic, engagement and sales.
Manage promotional activities, email campaigns, social media initiatives and customer engagement programmes.
Support customer acquisition strategies to attract new audiences and increase market reach.
Implement retention initiatives designed to drive repeat purchases and long-term customer loyalty.
Monitor sales performance, customer behaviour and website analytics.
Analyse key performance indicators, including conversion rates, revenue, traffic and campaign effectiveness.
Identify trends and opportunities to improve commercial performance.
Produce regular reports and recommendations for stakeholders and leadership teams.
Lead and support teams involved in product preparation, merchandising and fulfilment activities.
Ensure efficient operational processes that support timely order fulfilment and customer satisfaction.
Coordinate with internal teams and external partners to maintain service quality and operational efficiency.
Drive continuous improvement initiatives across the e-commerce function.
Work closely with IT, marketing, customer service, logistics and operations teams.
Align e-commerce initiatives with broader business objectives.
Support the implementation of new tools, technologies and digital initiatives.
Act as a key stakeholder in driving the growth and success of the online business.

Requirements

Ability to manage multiple projects simultaneously, ensuring deadlines are met while maintaining quality.
Experience with data analysis and reporting tools to track sales, conversion rates, and campaign effectiveness.
Minimum of 1-2 years of experience as an Ecommerce Manager or in a related role managing Ecommerce platforms.
Expertise in platforms such as ShopifyPlus, WooCommerce, Magento, or similar.
Good knowledge of SEO, Google Ads, Social Media Marketing, and other digital marketing tools.
Experience leading and managing teams, including external stakeholders like vendors, agencies, and internal staff.
Strong verbal and written communication skills to effectively collaborate with teams and present ideas.
Familiarity with online marketplaces like Amazon and eBay, including listing, optimizing, and selling products.
Ability to plan and execute creative marketing strategies across various platforms, including email and social media.
Strong critical-thinking and problem-solving skills to handle challenges in a fast-paced environment.
Experience in customer care and developing loyalty programs to boost retention.
Highly detail-oriented with the ability to manage all aspects of Ecommerce from backend operations to customer experience.

Skills

E-commerce Management
Website Performance Optimization
Customer Engagement
Digital Shopping Experience
Online Revenue Growth
Data Analysis
Customer Insights
Conversion Rate Optimization
Customer Acquisition
Customer Retention
Strategic Planning
Hands-on Execution
Digital Sales Collaboration
IT Collaboration
Marketing Collaboration
Customer Service Collaboration
Logistics Collaboration
Operations Collaboration
Product Merchandising
Promotions Management
Digital Marketing Campaign Development
Email Marketing
Social Media Marketing
Sales Performance Monitoring
Website Analytics
Key Performance Indicator (KPI) Analysis
Commercial Performance Improvement
Reporting
Team Leadership
Operational Process Efficiency
Service Quality Maintenance
Continuous Improvement
Project Management
Data Proficiency
Ecommerce Platforms (ShopifyPlus, WooCommerce, Magento)
SEO
Google Ads
Marketplaces (Amazon, eBay)
Creative Strategy
Problem-solving
Customer-focused
Attention to Detail

Location

Haynes

Work Type

Permanent
Full-time

Experience Level

1-2 years of experience as an Ecommerce Manager or in a related role

Benefits

20 Vacation Days (rising to 25 days)
5 paid sick days
11 Paid company holidays
Medical, Dental & Vision Insurance (including life insurance)
401k Plan Plus Match
Flexible Spending Account (FSA)
Short-term and Long-term Disability
Employee Assistance Program
Flexible Working
Additional Life Insurance
Office Gym Membership
Employee Referral Scheme

About the Company

Infopro Digital Services Limited is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries.
Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
Infopro Digital is defined by people and passion and powered by knowledge and innovation.
Everything we do is centered on trust, integrity and respect.
Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.
We operate a culture where success is recognized.
You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training.
Infopro Digital is a B2B group specializing in information and technology.
The group is present in 26 countries and employs over 4,000 people.
Its innovative solutions are aimed at professional communities in 5 key economic sectors: construction & public sector, automotive, risk & insurance, industry and retail.
Thanks to the group’s sectorial expertise, Infopro Digital covers all the needs of professionals.
Its solutions enable decision-makers to make informed decisions and companies to sustainably develop their commercial activity and performance.
Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification™
Infopro Digital USA is proud to be Certified™ by Great Place To Work® in 2024 year.
The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital.
Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Equal Opportunity

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law.
To comply fully with equal opportunities legislation, we monitor all job applications.
Applicants are therefore asked to complete equal opportunities questions as part of the application process.
This information is collected anonymously, stored securely, and used solely for monitoring purposes.
There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.