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About the Role

We are seeking a sales-driven Design Expert in our Soho studio to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients. You'll style homes, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery.

Responsibilities

• Meet and exceed monthly sales goals and KPIs.
• Engage clients in-store and virtually, guiding them on furniture, decor, rugs, and styling choices.
• Own the full client journey, from first inquiry to purchase to post-delivery follow-up.
• Build quotes and draft orders in Shopify, process POS transactions accurately.
• Develop and manage a client book, log activity in our CRM, and stay in touch with clients.
• Master our collections and the artisan stories behind them.
• Help clients complete their rooms with floor plans and mood boards.
• Keep the sales floor and stockroom organized and on-brand.
• Act as a brand ambassador in New York City, building a strong local community and customer base.
• Proactively prospect and grow relationships with local interior designers, architects, stagers, and hospitality buyers.
• Handle quotes, invoices, swatches, product sourcing, lead times, and order follow-up for trade clients.
• Refer designers to the trade program and collaborate with account managers on cross-brand projects.
• Invite trade partners into the studio, support trade events and previews.
• Act as the point of contact when trade orders need help, partnering with CX to keep projects on schedule.

Requirements

• 2 to 3+ years in sales, preferably in luxury, specialty retail, furniture, or home decor, with a track record of hitting and exceeding targets.
• Experience selling to or working with interior designers and trade clients is strongly preferred.
• Background in interior design or home furnishings.
• Able to speak to and create mood boards and floor plans for clients.
• Create memorable experiences that turn first-time shoppers into loyal clients.
• Help the studio hit shared goals while driving your own sales.
• Manage multiple clients and projects at once and keep every timeline on track.
• Comfortable with Shopify POS, CRM tools, Canva, floor planning software, and Google Suite.
• Quick to adapt to new platforms.
• Have a strong eye for aesthetics and care about the makers behind the product.
• Standard retail hours, evenings, events, and weekend availability.
• Standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture and stock as needed.

Skills

• Sales
• Clienteling
• Product Knowledge
• Spatial Planning
• Mood Boards
• 2D Design Software
• 3D Design Software
• Shopify POS
• CRM Tools
• Canva
• Floor Planning Software
• Google Suite

Location

• Soho studio, New York City

Work Type

• Full-time
• Onsite

Experience Level

• 2-3+ years sales experience
• Luxury/specialty retail/furniture/home decor sales experience preferred
• Trade client sales experience preferred
• Interior design or home furnishings background

Salary/Compensations

• $29-30 hourly base plus monthly bonus and commission opportunity

Benefits

• PTO
• Health benefits (medical, dental, vision)
• 401K
• Company equity
• Employee discounts across Havenly brands

About the Company

• Havenly is committed to diversity and inclusion.
• Your sales help preserve artisan craftsmanship and provide sustainable income to artisans around the world.

Equal Opportunity

• We encourage all qualified candidates to apply, even if you don't meet every requirement.
• If you're driven, eager to learn, and passionate about sales and design, we want to hear from you.